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Dr. Natalie Petouhoff: Can Digital Technology Really Deliver More Human Empathy?

Author: Andrew Keen June 23, 2022 Duration: 30:14

Dr. Natalie Petouhoff: Can Digital Technology Really Deliver More Human Empathy?

Podcast episode

Dr. Natalie Petouhoff: Can Digital Technology Really Deliver More Human Empathy?

Keen On America

Society Commentary Culture News

Keen On America is a sharp, fast-moving podcast hosted by author and commentator Andrew Keen. Known for asking impertinent questions, Keen cross-examines some of the world’s most thoughtful voices on politics, economics, history, culture, the environment, and technology. Each episode digs beneath headlines and hype to uncover what is really shaping America today and how those forces connect to global change. Listeners can expect challenging conversations rather than easy talking points, as Keen presses guests to explain not just what is happening, but why it matters and what might come next. Whether you are trying to make sense of polarized politics, rapid technological disruption, or shifting social norms, this show offers a bracing, critical lens. Tune in and listen episodes of Keen On America to hear Andrew Keen interrogate the ideas and assumptions that define contemporary American life.

Hosted by Andrew Keen, Keen On features conversations with some of the world’s leading thinkers and writers about the economic, political, and technological issues being discussed in the news, right now.

In this episode, Andrew is joined by Dr. Natalie Petouhoff, author of Empathy in Action: How to Deliver Great Customer Experiences at Scale.

Dr. Natalie Petouhoff joined Genesys after years of being a strategic executive advisor and leading Industry Analyst at Forrester and Constellation, CX VP at Salesforce, a PWC strategic management consultant, Chief Digital/Social Officer and ROI expert at Weber Shandwick, a digital transformation lecturer at UCLA, with humble beginnings as a product engineer at General Motors and Hughes Electrics.

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