Legal for course creators - payment plan problems (S4E89)

Legal for course creators - payment plan problems (S4E89)

Author: Autumn Witt Boyd | Go-To Lawyer for Online Entrepreneurs June 3, 2019 Duration: 34:01

If you sell an online course, digital product, or do business online, you may offer payment plans to your customers. But what do you do when the customer stops paying?

In this episode you'll learn:

  • If it's possible to totally avoid chargebacks (spoiler alert: it is, but only if you stop taking credit cards altogether)
  • Some practical customer service tips to help you cut down on chargebacks
  • Why including a clear refund policy in your terms of use will be your strongest evidence to fight an invalid chargeback claim
  • The (potentially) tricky business of payment plans and what regulations you may need to comply with
  • Tech & practical tips to make sure your customers follow through on a payment plan
  • The important payment plan details you should definitely include in your terms of use

Key takeaway: Between including clearly outlined terms in your contract and using a few practical & tech tips, you can make sure your payment plans don't become non-payment plans.

BONUS: Head over to www.awbfirm.com/course for instant access to our brand new, free masterclass, 3 Legal Protections Your Course Business is Probably Missing, and our legal checklist for course creators (plus you'll be the first to know when new episodes are live).

Resources:

Legal Road Map® podcast episode 85: www.awbfirm.com/podcast85

Autumn's Gravy affiliate link: www.sharegravy.com/autumn

Legal Road Map® Facebook group: https://www.facebook.com/groups/legalroadmap/

This podcast is information, not legal advice specific to your situation.

Some of the links on this page are affiliate links, which means that if you choose to make a purchase, the AWB Firm will earn a commission. This commission comes at no additional cost to you. We have experience with these companies, and recommend them because they are helpful and useful, not because of the small commissions we make if you decide to buy something. Please do not spend any money on these products unless you feel you need them or that they will help you achieve your goals.


Navigating the legal landscape of an online business often feels like deciphering a foreign language. Legal Road Map®: copyright, trademark and business law info for online entrepreneurs translates that complex language into actionable advice you can use right away. Hosted by Autumn Witt Boyd, a practicing attorney who focuses specifically on creative and digital businesses, this podcast serves as a reliable guide through the common yet confusing legal questions entrepreneurs face daily. Each episode tackles practical topics, from the essential contracts you need to protect your work and client relationships to understanding the real purpose behind website policies like terms of service and privacy notices. You’ll hear clear explanations on how copyright and trademark law applies to your original content, branding, and products, helping you secure your intellectual property without unnecessary jargon. Think of it as a regular consultation with a trusted expert, designed to demystify the law so you can make informed decisions and focus on growing your venture with greater confidence and security. Tune in for straightforward conversations that replace legal anxiety with a practical plan, making this podcast an invaluable resource for any entrepreneur building a business in the digital space.
Author: Language: English Episodes: 100

Legal Road Map®: copyright, trademark and business law info for online entrepreneurs
Podcast Episodes
Course creator interview: Stacy Tuschl (S4E101) [not-audio_url] [/not-audio_url]

Duration: 33:51
Stacy Tuschl shares about being in year four with She's Building Her Empire, growing her brick-and-mortar business, and shifting into online business. In this episode we'll cover: How Stacy uses inexpensive digital produ…
100th episode! A behind-the-curtain peek inside the AWB Firm (S4E100) [not-audio_url] [/not-audio_url]

Duration: 44:07
(S4E100) 100th episode! A behind-the-curtain peek inside the AWB Firm We're celebrating our 100th episode! Emily Thompson of the Being Boss podcast and Almanac Supply Co. interviews Autumn about: What it's been like to b…
Legal for course creators: copyrights (S4E99) [not-audio_url] [/not-audio_url]

Duration: 39:25
Learn what copyrights can protect when you should register them, and the benefits EARLY copyright registration provides. In this episode we'll cover: The types of content that can be protected by copyrights Why facts and…
Course creator interview: Thinkifics Greg Smith (S4E98) - Updated [not-audio_url] [/not-audio_url]

Duration: 30:44
Lawyer turned Thinkific CEO Greg Smith talks about lessons learned when developing his own online course and shares some of his best tips for course creators who are just getting started. In this episode we'll cover: Gre…
Legal for course creators: affiliate programs pt.2 - (S4E97) [not-audio_url] [/not-audio_url]

Duration: 31:50
Learn about the important terms your affiliate program agreement needs to include. This is part two of a two-part series on affiliate programs. In this episode we'll cover: Why you may want to think twice before referrin…
Course creator interview: Haley Burkhead (S4E96) [not-audio_url] [/not-audio_url]

Duration: 39:06
Scalability expert Haley Burkhead shares how she's grown her online business to a half-million dollar brand in just 12 months, plus some tough legal lessons learned (yes, hackers are a real thing!) In this episode we'll…
Legal for course creators - affiliate programs pt.1 - (S4E95) [not-audio_url] [/not-audio_url]

Duration: 28:38
Learn how affiliate programs can increase the reach (and bottom line!) of your online course without having to hire an entire sales team. In this episode we'll cover: Important things to consider when you're thinking abo…
Course creator interview: Dr. Lindsay Padilla (S4E94) [not-audio_url] [/not-audio_url]

Duration: 48:17
Professor turned CEO Dr. Lindsay Padilla helps teachers become entrepreneurs, and entrepreneurs become teachers with her signature method that focuses on helping students to actually finish online courses. In this episod…
Legal for course creators - guest experts (S4E93) [not-audio_url] [/not-audio_url]

Duration: 30:13
Collaborating with a guest expert for your online course is a great way to provide incredible value to your students. But mapping out (in writing!) things like who's doing what, and how the expert is compensated is cruci…
Course creator interview - Kara Loewentheil - explicit (S4E92) [not-audio_url] [/not-audio_url]

Duration: 43:00
Have you ever felt like you were doing all the right things, but not getting the results that were *supposed* to magically appear? Then you need to listen to this episode with Harvard-educated lawyer turned feminist mind…