Mission Critical: Drive Efficiency & Engagement with Ruby Kolesky of Joyous

Mission Critical: Drive Efficiency & Engagement with Ruby Kolesky of Joyous

Author: Broadstaff October 16, 2024 Duration: 32:05

In this episode of 5G Talent Talk, Carrie Charles welcomes Ruby Koleski, CEO of Joyous, to discuss her inspiring professional career and the innovative work of Joyous. Ruby shares her journey from growing up in South Africa with dreams of becoming a comedian, to becoming a software engineer. After excelling in engineering and gaining international experience, Ruby joined Joyous, a company founded by brothers Mike and Phil Carden, aimed at revolutionizing employee feedback.

Ruby details how Joyous evolved from targeting the HR market to focusing on operational improvements for industries like telecommunications. She explains how Joyous enables companies to gather feedback not only from employees but also from contractors and customers. This real-time feedback accelerates problem-solving, increases operational efficiency, and improves customer satisfaction. Ruby also dives into the use of AI in Joyous’ platform, which analyzes feedback to deliver actionable insights at scale. She highlights the challenges of developing accurate AI tools and how Joyous overcame those to help companies cut costs, enhance productivity, and streamline product rollouts. Ruby greatly emphasizes the importance of psychological safety, collaboration, and innovation in driving workplace improvement.


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In a world built on invisible signals and physical networks, Let's Get Digital with Carrie Charles pulls back the curtain on the entire ecosystem that keeps us connected. This isn't about abstract tech concepts; it's a grounded look at the business and management realities behind wireless towers, sprawling fiber routes, and humming data centers. Carrie Charles, bringing her perspective as Broadstaff's CEO, guides these discussions with a focus on the human element driving change. You'll hear unfiltered dialogues with the executives, engineers, and strategists who are literally laying the groundwork for our digital future. Their conversations naturally explore the tough decisions, emerging technologies, and career paths defining the infrastructure landscape. The podcast digs into how trends like edge computing or new deployment models actually get managed and financed on the ground. It’s for anyone curious about the backbone of modern life-the complex, competitive, and fascinating business of digital infrastructure. Each episode aims to connect the dots between technological potential and practical execution, offering listeners a unique insider’s view they won’t find in a press release.
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