87. People and Technology: Building an Enduring Shop

87. People and Technology: Building an Enduring Shop

Author: Paul Van Metre September 10, 2025 Duration: 50:18

When I think about the shops that inspire me most, it's the ones that balance cutting-edge technology with a deep investment in people. That's exactly why I loved sitting down with Steve and Eric Van Orden of Paramount Machine in Salt Lake City, Utah.

Steve started Paramount back in 1995 with nothing more than a manual mill and a garage shop. Fast forward nearly three decades, and the company has grown into a 75-person operation with more than 30 machines, including palletized horizontals, multi-spindle lathes, and 5-axis mills. What impressed me most, though, wasn't the equipment—it was the culture they've built.

Both Steve and Eric share how Paramount has become a place where careers are built, young machinists thrive, and innovation is driven by a team that truly feels ownership in the business. With 35% of their workforce under 30 and several families working side by side, it's clear this is more than just a machine shop—it's a community.

In our conversation, we dig into the early days of Paramount, the lessons learned along the way, and the practical strategies they're using now to keep growing in a space- and talent-constrained world. Most of all, we explore what it takes to build a business that can make a lasting impact—on people, families, and future generations.

You will want to hear this episode if you are interested in...

  • (0:15) "RASRAM" and the 7 habits of effective workholding
  • (1:35) Meet the guests: Steve and Eric Van Orden of Paramount Machine
  • (3:26) How Steve founded the company in 1995 in a garage with manual equipment
  • (4:26) Early growth, partnerships, and moving into a rented building
  • (8:00) Transitioning from partnerships to solo leadership
  • (9:03) Current snapshot of the business and its growth trajectory
  • (10:49) How their workforce development program works
  • (15:54) Collaborating with the NTMA and other local initiatives
  • (16:22) Mentorship and on-the-job training models
  • (17:20) Eric's journey: From unsure beginnings to leading operations
  • (21:00) How Paramount encourages team ownership and decentralized leadership
  • (22:23) Flexibility in work hours, overtime, and PTO
    (24:47) Grow your top and bottom line with CLA
  • (25:25) Letting each cell own their workflow
  • (26:29) Embracing software, digitization, and writing custom internal tools
  • (29:08) Transparency with finances and learning from losses without blame
  • (33:22) Profitability, continuous improvement, and capacity optimization
  • (35:44) Overcoming space constraints and driving efficiency with smarter equipment
  • (39:36) Tracking KPIs, spotting bottlenecks, and using software to stay ahead
  • (42:52) Strategic decisions that fueled growth: hiring, trust, and investing in technology
  • (45:51) Legacy and impact: changing lives and building a multi-generational business
  • (49:55) Join us at Top Shops 2025 in Charlotte, North Carolina!

Resources & People Mentioned

Connect with Eric and Steve Van Orden

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Paul Van Metre hosts Machine Shop Mastery, a conversation grounded in the real-world challenges and triumphs of running a precision manufacturing business. This isn't about abstract theory; it's a deep dive into the shop floor, focusing on the practical strategies that turn a technical skill into a sustainable and growing enterprise. Each episode pulls back the curtain on the operational, financial, and personal leadership aspects that define a successful shop, moving beyond the blueprints to talk about building a resilient business. You'll hear candid discussions about navigating client relationships, managing cash flow, investing in the right equipment, and developing a team that can execute complex work. The podcast aims to underscore the critical role these businesses play as community anchors and economic engines, often overlooked in broader industry talks. For current shop owners, the insights offer a path to refine their operations and boost profitability. For aspiring entrepreneurs with a passion for machining, these conversations provide a clear-eyed look at what it truly takes to launch and scale. Tune in for straightforward advice and stories that connect the craft of machining with the art of building a lasting legacy.
Author: Language: en-us Episodes: 100

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