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To improve behavior and performance on the manufacturing floor, leaders need clear, actionable feedback. But giving and receiving feedback is not always easy in fast paced environments.
In this episode, Brian Houp, leadership development coach and 360 feedback expert, shares insights on manufacturing leadership, feedback delivery, and employee engagement for Operations Managers, Production Managers, Manufacturing Managers, Team Leaders, and Shift Supervisors.
Brian explains how communication skills, emotional intelligence, and authentic leadership strengthen trust building and accountability. You will learn practical strategies for difficult conversations, growth mindset, and workforce development that support productivity, improve retention, and create manufacturing cultures where continuous improvement becomes part of daily leadership.
2:15 – Feedback is more than a buzzword
2:44 – 360 Feedback is based around the individual and getting a stronger understanding of how others in your organization see you as a leader or team member
3:49 – How feedback is set-up and delivered can make a huge difference between having a negative or positive experience
4:44 – Confidentiality also plays a big role in 360 Feedback and only other type of constructive criticism
6:56 – As a leader, if you don't tell someone you want them to improve their behavior, then they have no idea of knowing there is an issue or area or improvement
7:24 – Feedback focuses on the past, but you can also look toward the future by giving feed forward and offering specific suggestions or advice others can use to improve their behavior
9:00 – To encourage others to share feedback, sometimes you need to think about the language and phrasing you're using when asking for feedback
10:36 – You should also consider who you're asking for feedback, and who in your organization you should talk to get the best feedback about a certain team member or problem on the floor
11:30 – People show up differently in front of different people, so be sure to get a wide range of feedback from different people, like executive, team members, or even vendors or clients who frequently interact with someone
14:55 – When you get feedback about your own behavior, take some time to digest and analyze it, but also get back out on the floor with your team and observe to get a stronger idea of what the feedback is talking about
16:44 – Sometimes, all you need is a new or fresh context
17:35 – It's natural to feel nervous or even scared about hearing feedback
18:16 – Many leaders focus on their team members who need the most improvement, but don't forget to also give feedback to the stronger members of your organization to help them get to the next level
20:00 – To get the best feedback, your whole team or organization needs to commit, especially supervisors and others in leadership positions
22:07 – Getting good feedback often also requires time and patience
25:41 – With feedback, you get what you give
Connect with Brian Houp
Website
LinkedIn
Brian's Forbes article on 360 Feedback
