Manufacturing Greatness | Productivity | Retention | Profits | Continuous Improvement | Safety | Workforce Development | Labor Challenges | Skills Gaps | Industry 4.0
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Now, let's jump in!
If you want to change your results, you need to change your approach.
In this episode, Maggie Harlow, co-owner of Signarama Downtown in Louisville, Kentucky, shares insights on manufacturing leadership, problem-solving, and employee engagement for Operations Managers, Production Managers, Manufacturing Managers, and Shift Supervisors.
Drawing from her experience in custom sign manufacturing, Maggie explains what it really takes to balance quality, speed, and culture in a high-mix, low-volume environment. You'll hear practical strategies for improving communication skills, building trust, and leading with curiosity — while maintaining accountability and performance on the shop floor.
3:06 – In high-stress environments, creativity and craftsmanship keep people engaged
6:08 – It is important to have communications between all departments
7:00 – When systemic issues occur, remember that it may be a focus issue, not a people problem
8:14 – Quality is the most important thing
9:17 – As a leader, if you want something to improve or change, you need to bring it to your team's attention
10:28 – When leadership is present on the shop floor, it shifts perception
11:41 – To get sales and production to truly collaborate, you may need a cultural shift
13:09 – To find healthy balances between departments, have honest conversations
14:35 – Focus on ownership, not blame
15:26 – When breakdowns occur, it's often because team members don't understand each other's realities
17:44 – Give your team space to try, fail, and grow within safe boundaries
20:00 – For honest problem-solving, assume everyone is doing their best
Connect with Maggie Harlow
Find her on LinkedIn
Visit her speaking website
Learn more about Signarama Downtown