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In high risk environments like manufacturing, poor behavior and unmanaged emotions can quickly impact safety, quality, and productivity.
In this episode, Shawn Dawley, former Air Force pilot and president of OT2 Consulting, shares insights on manufacturing leadership, emotional intelligence, and team dynamics for Operations Managers, Production Managers, Manufacturing Managers, Team Leaders, and Shift Supervisors.
Drawing from his combat aviation experience, Shawn explains how communication skills, self awareness, and authentic leadership strengthen trust building and accountability. You will learn practical strategies for difficult conversations, growth mindset, and workforce development that improve employee engagement, reduce errors, and create manufacturing cultures where teams stay focused, resilient, and aligned.
0:42 – Leadership is all about the balance between intellect and emotions
2:17 – In the aviation industry, crew relationships and emotions play a critical role in the safety and success of each flight
5:52 – Processes can only get better when there is a healthy environment and a positive organizational dynamic where people can point out issues and speak their mind
7:00 – If a leader is in a bad mood or creating a hostile environment, others might be less willing to draw attention to issues or voice their feedback
12:23 – Poor decision-making does just happen when you're angry—it can even happen when you're euphoric or excited
13:32 – When you're at your "emotional worst," it can be very difficult to make important decisions
14:42 – We all have emotions and "triggers" that make us feel certain ways—how we react is what sets up apart
16:15 –What role does our nervous system play in making us feel emotions or have specific reactions to stressful situations?
17:57 – By recognizing your triggers and response, you can improve your behavior and emotional intelligence
19:06 – Even if you give the exact same feedback to two different team members, it will land differently to each of them because they have different life experiences
20:56 – To understand a team member's behavior reactions, form a relationship and find out more about their past experiences
21:56 – Leadership is innate to the human condition
23:16 – Take the time to listen to what others have to say
25:01 – Think about the qualities of people you admire—are you showing those same qualities to your own team?
Connect with Shawn Dawley
Website
Shawn would also love to hear your feedback! Find him on Linkedin at https://www.linkedin.com/in/shawnmdawley to stay connected.
