38: Turning customer stories into growth: Insights from Shopify's head of Customer & Industry Marketing, Génesis Miranda Longo

38: Turning customer stories into growth: Insights from Shopify's head of Customer & Industry Marketing, Génesis Miranda Longo

Author: Alan B. Hart April 29, 2026 Duration: 19:59

How can marketing leaders use AI to scale customer storytelling in ways that drive growth without losing the human connection that matters? 

In today's episode, Alan Hart talks with Génesis Miranda Longo, Shopify's head of customer and industry marketing, about how customer stories can drive both growth and trust. Génesis explains that her role spans two priorities: helping new customers discover Shopify and helping existing customers grow by bringing their stories to market. She sees those stories as more than content because they help prospects to picture what success looks like, give sales teams stronger proof points, foster community, and build deeper customer relationships. 

Génesis believes AI should accelerate the work around the conversation, not replace the conversation itself. She shares how she uses AI to research, prepare, and scale customer marketing, while emphasizing that valuable insights still come from talking directly with customers. She closes with a broader lesson for marketing leaders: don't wait for permission, build what's needed, and use automation to create more space for real human connection. 

 

In this episode, you'll learn: 

Why customer stories are more impactful when they build trust 

Where AI adds value in Génesis's workstream; 

Why lasting progress often depends on clarity, not just speed 

 

Key highlights: 

[00:00] Introduction  

[01:05] Growing up in Mexico 

[02:00] Génesis's path to Shopify and the scope of her role 

[03:20] Symbiotic customer storytelling 

[05:20] Scaling customer stories 

[07:14Revving the performance engine 

[08:10] "Matchie" and her library of content 

[08:55Shopify Champions 

[10:10] Tips for marketers 

[12:00] An experience that defines you: Being raised in Sinaloa 

[12:55] Advice to your younger self: Don't wait for permission 

[13:35] A topic marketers need to learn more about: AI for decision-making 

[14:45] What are you curious about: How new communities are being created 

[17:10] Largest opportunity for marketers today: Becoming a "way maker" 

[18:05] One-way agentic AI will fundamentally change how we shop in the next year 

 

Follow the podcast:   

 

Connect with Génesis Miranda Longo and Shopify: 

 

Connect with Alan Hart and Deloitte Digital: 

Connect with Alan Hart on X 

Connect with Alan Hart on LinkedIn 

Connect with Deloitte Digital on Threads 


Hosted by Alan B. Hart, Marketing Beyond moves past the buzzwords and surface-level tactics to explore the real strategic decisions shaping modern business. Each episode features a candid, in-depth conversation with a chief marketing officer or a founder who has fundamentally changed how a brand connects with its audience. These aren't just success stories; Alan guides his guests into discussing the pivotal failures, the unexpected pivots, and the nuanced challenges that rarely make the keynote stage. You'll hear firsthand how leaders navigate the convergence of creativity, data, and technology in a rapidly shifting landscape. This podcast provides a rare, unfiltered look at the thinking behind major campaigns and business transformations, offering practical wisdom rather than just theory. For anyone curious about the human judgment and long-term vision required to build lasting brands, these discussions cut straight to the core. Listening feels like being a fly on the wall for a masterclass in strategic marketing, where the focus is always on what comes next.
Author: Language: en-us Episodes: 41

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