Technology as a Force for Good: Salesforce’s Paula Goldman

Technology as a Force for Good: Salesforce’s Paula Goldman

Author: MIT Sloan Management Review November 30, 2021 Duration: 27:35
Paula Goldman has been a passionate advocate for the responsible use of technology for her entire career. Since joining Salesforce as its first chief ethical and humane use officer, she’s helped the company design and build technology solutions for its customers, with a focus on ethics, fairness, and responsible use. In this episode, Paula joins hosts Sam and Shervin to discuss her specific role leading the ethical development of technology solutions, as well as the role technology companies play in society at large. Read the episode transcript here. Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Stay in touch with us by joining our LinkedIn group, AI for Leaders at mitsmr.com/AIforLeaders. Read more about our show and follow along with the series at https://sloanreview.mit.edu/ai. Guest bio: Paula Goldman is Salesforce’s first chief ethical and humane use officer. In her role, she leads Salesforce in creating a framework to build and deploy ethical technology that optimizes social benefit. Previously, Goldman served as vice president, global lead, for the Tech and Society Solutions Lab at Omidyar Network, a social impact investment firm established by eBay founder Pierre Omidyar. Goldman also served as the global lead for impact investing, where she created and led Omidyar Network’s global efforts to build the impact investing movement through its investment portfolio, industry partnerships, and thought leadership. Goldman earned a Ph.D. from Harvard University, a master’s degree in public affairs from Princeton, and a bachelor’s degree with highest honors from the University of California, Berkeley. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.

Ever wondered how some organizations manage to turn artificial intelligence from a buzzword into a genuine engine for growth, while others struggle to move beyond the pilot phase? Me, Myself, and AI, a production from MIT Sloan Management Review, goes straight to the source to find out. Instead of theoretical discussions, this podcast features candid conversations with the people who are actually building and implementing AI systems at scale. You'll hear directly from leaders at prominent companies like YouTube, Cisco, and Hugging Face as they recount their journeys-not just the polished successes, but the real-world challenges, strategic decisions, and sometimes surprising lessons learned along the way. Each episode digs into the practicalities of creating measurable business value, cutting through the noise to reveal what effective AI leadership and integration truly look like. It’s a focused exploration for anyone in technology, business, or education who wants to understand the human and operational stories behind the algorithms. Tune in for an unvarnished look at the future being built, one practical application at a time.
Author: Language: English Episodes: 100

Me, Myself, and AI
Podcast Episodes
Industrial AI for the Physical World: Siemens’s Peter Koerte [not-audio_url] [/not-audio_url]

Duration: 31:21
In this episode, Sam talks with Peter Koerte, member of the managing board and chief strategy and technology officer of Siemens, about how industrial AI is quietly transforming the infrastructure that powers everyday lif…
Disintegrating the Org Chart: ServiceNow’s Jacqui Canney [not-audio_url] [/not-audio_url]

Duration: 34:34
In this episode, Sam is joined by Jacqui Canney, chief people and AI enablement officer at ServiceNow. Jacqui outlines how the software company has embedded AI agents into processes like employee onboarding to automate t…
An Industry Benchmark for Data Fairness: Sony’s Alice Xiang [not-audio_url] [/not-audio_url]

Duration: 34:06
On today’s episode, Sam talks with Alice Xiang, global head of AI governance at Sony and lead research scientist for AI ethics at Sony AI, about what it actually takes to put responsible artificial intelligence into prac…
AI Is Not Improving Productivity: Nobel Laureate Daron Acemoglu [not-audio_url] [/not-audio_url]

Duration: 32:59
In this bonus episode, Nobel Prize-winning economist Daron Acemoglu joins Sam to challenge some of the most common assumptions about artificial intelligence’s future. Drawing on his book Power and Progress, Daron argues…
Hungry for Learning: Wendy’s Will Croushorn [not-audio_url] [/not-audio_url]

Duration: 31:34
On today’s episode, Wendy’s product manager Will Croushorn joins Sam to share how FreshAi, the fast-food restaurant’s voice-based AI ordering system, is reinventing the drive-through experience for millions of customers.…
Science, Innovation, and Economic Growth: OpenAI’s Ronnie Chatterji [not-audio_url] [/not-audio_url]

Duration: 30:24
On this episode, OpenAI’s chief economist Ronnie Chatterji describes how artificial intelligence is reshaping both the economy and scientific innovation. Ronnie discusses the dual economic impacts of AI — the near-term b…
Creating More, Not Less, With AI: GeekWire’s Todd Bishop [not-audio_url] [/not-audio_url]

Duration: 27:40
AI isn’t taking jobs — it’s changing what jobs are. On today’s episode, GeekWire’s Todd Bishop joins host Sam Ransbotham to dive into how artificial intelligence is reshaping work, learning, and creativity — not by repla…
From Rabbit Holes to Recommendations: Reddit’s Vishal Gupta [not-audio_url] [/not-audio_url]

Duration: 25:09
Vishal Gupta, engineering manager, machine learning at Reddit, joins the podcast to explain how the social media community platform uses artificial intelligence to improve user experience and ad relevance. Much of the ad…