Transforming Transactions With Technology: eBay’s Nitzan Mekel-Bobrov

Transforming Transactions With Technology: eBay’s Nitzan Mekel-Bobrov

Author: MIT Sloan Management Review May 17, 2022 Duration: 27:14
eBay is familiar as an e-commerce site that facilitates transactions between buyers and sellers. But as eBay’s first chief AI officer, Nitzan Mekel-Bobrov is focused on the role artificial intelligence technology can play in enhancing the user experience for everyone who engages with the platform. In this episode, Nitzan shares examples of the AI tools eBay is building, such as a 3D visualization tool for sellers create their own models, and intent detection tools to enhance customer service. He also discusses his academic background in biology and neuroscience, his purposeful progression from health care to financial services to online travel and finally to e-commerce, and the challenges of scaling up AI capabilities organizationwide to drive transformational value. Read the episode transcript here. Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Stay in touch with us by joining our LinkedIn group, AI for Leaders at mitsmr.com/AIforLeaders or by following Me, Myself, and AI on LinkedIn. Guest bio: Nitzan Mekel-Bobrov is chief AI officer at eBay. He leads the company’s vision and strategy for transforming how it delivers value to sellers and buyers around the globe through AI-led experiences, such as semantic recommenders, reasoning systems, visual understanding, and immersive visual experiences. Mekel-Bobrov has led the AI organizations at some of the largest brands in health care, financial services, and e-commerce, spanning AI science, engineering, and product development. He holds a doctorate in computational genomics and a master’s degree in computer science from the University of Chicago. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.  

Ever wondered how some organizations manage to turn artificial intelligence from a buzzword into a genuine engine for growth, while others struggle to move beyond the pilot phase? Me, Myself, and AI, a production from MIT Sloan Management Review, goes straight to the source to find out. Instead of theoretical discussions, this podcast features candid conversations with the people who are actually building and implementing AI systems at scale. You'll hear directly from leaders at prominent companies like YouTube, Cisco, and Hugging Face as they recount their journeys-not just the polished successes, but the real-world challenges, strategic decisions, and sometimes surprising lessons learned along the way. Each episode digs into the practicalities of creating measurable business value, cutting through the noise to reveal what effective AI leadership and integration truly look like. It’s a focused exploration for anyone in technology, business, or education who wants to understand the human and operational stories behind the algorithms. Tune in for an unvarnished look at the future being built, one practical application at a time.
Author: Language: English Episodes: 100

Me, Myself, and AI
Podcast Episodes
Regulating AI Innovation: Aboitiz Data Innovation’s David Hardoon [not-audio_url] [/not-audio_url]

Duration: 25:56
As CEO of Aboitiz Data Innovation, David Hardoon oversees the operations of a technology conglomerate focused on using data science and AI to support its businesses in a range of sectors, including banking, financial ser…
The Social Science of AI: Intel’s Elizabeth Anne Watkins [not-audio_url] [/not-audio_url]

Duration: 33:35
When Elizabeth Anne Watkins started her doctoral program, she landed a research role studying journalists’ use of security and privacy technologies — but she found the security tools confusing and difficult to use. Today…
Making Investments in AI: Samsung’s Hina Dixit [not-audio_url] [/not-audio_url]

Duration: 24:11
Hina Dixit’s interest in supporting people and solving problems has its roots in her family’s call office business, where she helped people place telephone calls when she was growing up in India. Later, after earning her…
Continuous Learning With AI: Aflac’s Shelia Anderson [not-audio_url] [/not-audio_url]

Duration: 22:21
Shelia Anderson parlayed a love of learning into studying the emerging field of engineering when she began her undergraduate education. After gaining experience leading IT teams in the technology, airline, and insurance…
Trust and Fraud Detection at Scale: Instagram’s Stephanie Moyerman [not-audio_url] [/not-audio_url]

Duration: 28:11
Stephanie Moyerman’s background in cosmology and astrophysics — where she worked with large data sets, looking for a signal among what was mostly noise — prepared her well for a career in data science and ethics. Today,…
Partnerships in AI Drive Conservation Efforts: WWF’s Dave Thau [not-audio_url] [/not-audio_url]

Duration: 26:07
Wildlife conservation efforts may not be the first thing that comes to mind when one thinks about opportunities to use artificial intelligence and machine learning. But Dave Thau, data and technology lead scientist at th…
Making 600 Billion Decisions With AI: Expedia Group’s Rathi Murthy [not-audio_url] [/not-audio_url]

Duration: 33:13
Rathi Murthy has always been passionate about technology roles that allow her to drive business transformation and improve customer experience. In her current role as CTO and president of Product & Technology for Expedia…
A One-Stop Data Shop: The Lego Group’s Anders Butzbach Christensen [not-audio_url] [/not-audio_url]

Duration: 24:26
Anders Butzbach Christensen began his career in product management before landing his dream job working for the Lego Group in Denmark. Today, as head of data engineering, he’s leading Lego’s digital transformation with a…
A Third Path to Talent Development: Delta’s Michelle McCrackin [not-audio_url] [/not-audio_url]

Duration: 28:42
Michelle McCrackin, senior manager of analytics learning and development at Delta Air Lines, never imagined that she’d be an analytics leader when she first joined the airline as an HR business partner. But, faced with t…
Out of the Lab and Into a Product: Microsoft’s Eric Boyd [not-audio_url] [/not-audio_url]

Duration: 29:07
As a partner with OpenAI — the company that recently wowed the tech world and the general public with its DALL-E image generator and ChatGPT chatbot — Microsoft helped to make those generative AI tools possible. But Micr…