Episode 29: Maya Leibman and Ross Clanton on American Airlines Going Contactless

Episode 29: Maya Leibman and Ross Clanton on American Airlines Going Contactless

Author: Dr. Mik Kersten: Author of Project to Product and Founder and CEO of Tasktop April 6, 2021 Duration: 44:47
In this episode, Mik is joined by two IT leaders from American Airlines: Maya Leibman, Executive Vice President and Chief Information Officer, and Ross Clanton, Managing Director of Technology Transformation. Mik, Maya and Ross delve into American Airlines shift to digital innovation, including insights into: Changing and influencing leaderships approach to IT, innovation and software Working with finance to enable them to better understand software products and IT value streams How American Airlines delivered touchless kiosk in six weeks in response to the COVID-19 pandemic Some of the missteps and failures where things didn't go as planned Ensuring IT delivery is connected to business outcomes to create a rapid feedback loop Celebrating success, having fun and increasing the happiness and engagement of employees Subscribe to the Mik + One podcast today so you never miss an episode and don’t forget to leave your review. Follow Mik on Twitter: @mik_kersten #MikPlusOnewww.tasktop.com For more information about Maya Leibman and Ross Clanton, to view the full list of resources featured in this episode, and to download the episode transcript, visit:https://projecttoproduct.org/podcast/american-airlines/

Dr. Mik Kersten’s book, Project to Product, sparked a fundamental shift in how large organizations think about software delivery. That conversation continues and deepens in Mik + One: The Official Project to Product Podcast. Here, Kersten moves beyond the stage and the prepared keynote to host candid, unrehearsed dialogues with the people actually steering the world’s most significant technology-driven companies. Each episode is built around a simple, powerful premise: one guest, one conversation with nothing held back. You’ll hear from fellow authors, executives, and engineering leaders as they dissect the real-world application of flow frameworks and product-centric thinking. The discussions get into the granular challenges of shifting from project-oriented deadlines to sustainable product value streams, covering both the strategic wins and the difficult lessons learned. This isn't about abstract theory; it's a direct line to the tactics and philosophies used by industry pioneers. For anyone involved in technology business management-from team leads to the C-suite-this podcast serves as an essential masterclass. Listeners gain access to the nuanced, often unspoken details of scaling digital innovation, all through the lens of Kersten’s expertise and his guests' diverse experiences. The result is a consistently insightful resource for navigating the complex journey of modern digital transformation.
Author: Language: English Episodes: 63

Mik + One: The Official Project to Product Podcast by Dr. Mik Kersten
Podcast Episodes
Episode 1: Gene Kim on The Unicorn Project, The Five Ideals (Part 1) [not-audio_url] [/not-audio_url]

Duration: 35:31
Introducing the first episode of Mik + One, Mik sits down with Gene Kim, best-selling author of The Phoenix Project and The Unicorn Project, as well as co-author of The DevOps Handbook. In the first half of this special…
Mik + One: Promo [not-audio_url] [/not-audio_url]

Duration: 1:27
Since publishing best-selling book, Project to Product, technology business leader, Dr. Mik Kersten, has introduced transformative frameworks and ideas for delivering software at scale. He has given numerous standing roo…