Episode 34: Courtney Kissler on Nike, Nordstrom, Starbucks and OKRs

Episode 34: Courtney Kissler on Nike, Nordstrom, Starbucks and OKRs

Author: Dr. Mik Kersten: Author of Project to Product and Founder and CEO of Tasktop June 15, 2021 Duration: 47:48
Joining Mik in this episode of Mik + One is Courtney Kissler, Chief Technology Officer at online retailer, Zulily. In this episode, Mik and Courtney talk about Courtney's experience in driving technological transformations and cover many key topics such as: Courtney’s journey within DevOps and how her experience leading transformations at large enterprises including Nordstrom, Starbucks and Nike led her to Zulily The importance of fixed capacity and creating a generative culture where team members feel they can be honest and supported Value stream mapping and how this can help teams and organizations understand the dynamics of flow to increase the flow of value to customers Helping technology and business leaders understand what the leading indicators of success are and how to track them Tips to practise and adopt OKRs in order to promote learning and improvement Subscribe to the Mik + One podcast today so you never miss an episode and don’t forget to leave your review. Follow Mik on Twitter: @mik_kersten #MikPlusOnewww.tasktop.com For more information about Courtney Kissler, to view the full list of resources featured in this episode, and to download the episode transcript, visit:https://projecttoproduct.org/podcast/courtney-kissler/

Dr. Mik Kersten’s book, Project to Product, sparked a fundamental shift in how large organizations think about software delivery. That conversation continues and deepens in Mik + One: The Official Project to Product Podcast. Here, Kersten moves beyond the stage and the prepared keynote to host candid, unrehearsed dialogues with the people actually steering the world’s most significant technology-driven companies. Each episode is built around a simple, powerful premise: one guest, one conversation with nothing held back. You’ll hear from fellow authors, executives, and engineering leaders as they dissect the real-world application of flow frameworks and product-centric thinking. The discussions get into the granular challenges of shifting from project-oriented deadlines to sustainable product value streams, covering both the strategic wins and the difficult lessons learned. This isn't about abstract theory; it's a direct line to the tactics and philosophies used by industry pioneers. For anyone involved in technology business management-from team leads to the C-suite-this podcast serves as an essential masterclass. Listeners gain access to the nuanced, often unspoken details of scaling digital innovation, all through the lens of Kersten’s expertise and his guests' diverse experiences. The result is a consistently insightful resource for navigating the complex journey of modern digital transformation.
Author: Language: English Episodes: 63

Mik + One: The Official Project to Product Podcast by Dr. Mik Kersten
Podcast Episodes
Episode 20: Justin Watts on Doing The Right Things Wrong [not-audio_url] [/not-audio_url]

Duration: 54:47
Joining Mik on this episode of Mik + One is Justin Watts, Director of Agile Change at Lloyd Banking Group one of the UK’s Big Four banks. In this episode, Mik and Justin discuss: Redesigning software systems around flow…
Episode 19: Peter Moore on Zone Management Measurement [not-audio_url] [/not-audio_url]

Duration: 55:12
Joining Mik on this episode of Mik + One is Peter D. Moore, a business and digital technology strategy advisor specializing in helping companies manage exponential revenue, margin and net income growth. In this episode,…
Episode 18: Bryon Kroger on Agile Development Success at the DoD [not-audio_url] [/not-audio_url]

Duration: 40:40
On this episode of Mik + One, Mik is joined by Bryon Kroger, Founder and CEO of Rise8, and former co-founder and COO of the USAF's Kessel Run. In this episode, Mik and Bryon’s conversation includes discussions around: Th…
Episode 17: John Willis on Your Most Pressing Bottleneck [not-audio_url] [/not-audio_url]

Duration: 53:42
Joining Mik on this episode of Mik + One is John Willis, Senior Director of the Global Transformation Office at Red Hat. In this episode, Mik and John discuss: Embracing failure for continual learning Flow Metrics as the…
Episode 15: Adrian Cockcroft on the CEO’s Most Critical Metric [not-audio_url] [/not-audio_url]

Duration: 1:06:25
Joining Mik in this episode of Mik + One is Adrian Cockcroft, VP of Cloud Architecture Strategy at Amazon Web Services. In this episode, Mik and Adrian provide concrete advice on moving ahead in the digital world and cov…
Episode 14: Heather Munoz on Visualizing Systems Thinking [not-audio_url] [/not-audio_url]

Duration: 34:02
In this episode of Mik + One, Mik’s guest is Heather Munoz, Head of Retail Brokerage Practice, E*TRADE. In this episode, Mik and Heather discuss many topics including: The importance of an effective tool network and how…