Episode 43: Darrell Fernandes on Driving Organizational Improvement To Deliver Customer Value

Episode 43: Darrell Fernandes on Driving Organizational Improvement To Deliver Customer Value

Author: Dr. Mik Kersten: Author of Project to Product and Founder and CEO of Tasktop March 15, 2022 Duration: 55:57
In this episode of Mik + One, Mik is joined by Darrell Fernandes, Head of Product Technology at TIAA, a Fortune 100 financial services organization that is the leading provider of financial services in the academic, research, medical, cultural and governmental fields. In this episode, Mik and Darrell discuss themes around driving organizational improvement and customer value, as well as other topics including: The five key accountabilities that all IT product managers should consider when thinking about how an IT product fits within the market Insights into successfully building out Objectives and Key Results (OKRs) that align with the business outcomes and deliver customer value Organizing cross-functional Agile Release Trains (ARTs) as capabilities and guidance for building them into the business and technology roadmap Operationalizing at a business level and advice on educating leadership and business counterparts when getting buy-in Recognizing success and building incentives that strengthen how the teams operate to become more innovative, efficient and value-focused Advice on how to approach and introduce Flow within the organization to deliver greater business value   Subscribe to the Mik + One podcast today so you never miss an episode and don’t forget to leave your review. Follow Mik on Twitter: @mik_kersten #MikPlusOnewww.tasktop.com For more information about Darrell Fernandes and to view the full list of resources mentioned in this episode, as well as download the transcript, visit: https://projecttoproduct.org/podcast/darrell-fernandes/

Dr. Mik Kersten’s book, Project to Product, sparked a fundamental shift in how large organizations think about software delivery. That conversation continues and deepens in Mik + One: The Official Project to Product Podcast. Here, Kersten moves beyond the stage and the prepared keynote to host candid, unrehearsed dialogues with the people actually steering the world’s most significant technology-driven companies. Each episode is built around a simple, powerful premise: one guest, one conversation with nothing held back. You’ll hear from fellow authors, executives, and engineering leaders as they dissect the real-world application of flow frameworks and product-centric thinking. The discussions get into the granular challenges of shifting from project-oriented deadlines to sustainable product value streams, covering both the strategic wins and the difficult lessons learned. This isn't about abstract theory; it's a direct line to the tactics and philosophies used by industry pioneers. For anyone involved in technology business management-from team leads to the C-suite-this podcast serves as an essential masterclass. Listeners gain access to the nuanced, often unspoken details of scaling digital innovation, all through the lens of Kersten’s expertise and his guests' diverse experiences. The result is a consistently insightful resource for navigating the complex journey of modern digital transformation.
Author: Language: English Episodes: 63

Mik + One: The Official Project to Product Podcast by Dr. Mik Kersten
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