Behavioral Economics and Attracting Customers to the IV-D Program

Behavioral Economics and Attracting Customers to the IV-D Program

Author: NCSEA February 7, 2024 Duration: 27:40

This week's episode of On Location comes to you from Virginia and North Carolina.  Join Mariellen Keely (Virginia Child Support) as she hosts Taylor Ashe (Policy Program Consultant, Virginia Child Support) to  discuss his January NCSEA CSQ Article:  “Behavioral Economics and Attracting Customers to the IV-D Program.”  Taylor explains how, with the help of his colleagues on the NCSEA Research Sub-Committee, they wrote this article based on Richard Thaler's book Nudge and the concepts included there.   Some of the topics they chatted about were default options, being nice and how it all relates to the way we interact with our customers.  Taylor provides some tools for centering our services on the needs of the families we serve. 


Ever wonder what happens when you pull a microphone out at a conference or a community meeting? That's the spirit of NCSEA On Location. Instead of polished studio sessions, this podcast captures conversations where they naturally happen-in hallways after a panel, at international gatherings, or in quiet corners of bustling events. You'll hear directly from Human Services professionals, from caseworkers to policy architects, along with advocates and community stakeholders who are deeply involved in the system. The discussions are immediate and grounded, offering a raw, unfiltered look at the challenges and innovations in public service. Each episode feels like you’ve stepped into a meaningful, spontaneous dialogue, one that continues long after the formal agenda ends. The authentic atmosphere is even complemented by original music from Joe Mamlin, whose granted compositions frame these real-world recordings. Brought to you by NCSEA, this series is for anyone curious about the human stories behind government services, preferring the sound of genuine exchange over a rehearsed script. Tune in to a podcast that truly travels, bringing you voices from the field exactly as they were heard on the ground.
Author: Language: en-us Episodes: 100

NCSEA On Location
Podcast Episodes
NCSEA Membership Has Its Privileges [not-audio_url] [/not-audio_url]

Duration: 34:27
“Membership has its privileges” is an advertising slogan made famous by American Express. The implication, of course, was that rewards and other things were available only through membership. So, if you wanted to get in…
Talking About Mental Health with Tara Rolstad [not-audio_url] [/not-audio_url]

Duration: 35:05
On today's episode Vernoica Riley (Veronica Riley Training & Consulting; California) talks to Tara Rolstad (Lake Oswego, Oregon) about mental health and self-care in the workplace. Tara is a mental health expert, profess…
A Lesson in Mindfulness and Leadership with Lee Papa [not-audio_url] [/not-audio_url]

Duration: 52:05
In today's landscape, there's plenty of obstacles and stress that leaders and staff are facing, and it may be more important than ever to explore the benefits of mindfulness and well-being. In today’s episode, Mariellen…
Improving Collaboration on International Child Support Cases [not-audio_url] [/not-audio_url]

Duration: 40:01
Today’s program comes to you from Chicago, Illinois; Heidelberg, Germany; Victoria, British Columbia, Canada; and Rancho Cordova, CA. Join Pat O’Donnell (YoungWilliams) as she hosts Thomas Meysen (SOCLES International Ce…
The Future of Systems with Child Support [not-audio_url] [/not-audio_url]

Duration: 37:09
Today’s episode comes to you from Washington DC and Alaska, where Tim Lightner (from Anchorage, Alaska) hosts Raghavan Varadachari from the Federal Office of Child Support Services (better known as OCSS). He is joining u…
NCSEA-YOU! – Get Yourself Ready to Apply for NCSEA-U and Level Up [not-audio_url] [/not-audio_url]

Duration: 21:30
Today’s episode comes to you on location from Georgia, Ohio and Colorado. Lisa Westfall (Enforcement Supervisor with Franklin County, Ohio Child Support Enforcement Agency) welcomes Maureen Leif (President of Grays Peak…