Disaster Preparedness with North Carolina Child Support Services

Disaster Preparedness with North Carolina Child Support Services

Author: NCSEA September 24, 2025 Duration: 20:22

On this episode of NCSEA On Location, Lisa Westfall (Franklin County Child Support) and Pamela Jenkins (North Carolina Child Support Services) discuss the impact of natural disasters on child support services. Pamela shares how North Carolina responded to Hurricane Helene, whichcaused massive flooding and over 200 deaths in western North Carolina. Although there wasn't a comprehensive plan in place beforehand, the state and affected counties jumped into action immediately after the storm. The state is stilldealing with challenges like a court backlog and one county office that is rebuilding all of its files from scratch because they were destroyed in the flooding and there was no electronic backup. Pamela’s advice to other states is to have a disaster plan in place, tailor it to local risks, and practice itannually.  Listen, to learn more.


Ever wonder what happens when you pull a microphone out at a conference or a community meeting? That's the spirit of NCSEA On Location. Instead of polished studio sessions, this podcast captures conversations where they naturally happen-in hallways after a panel, at international gatherings, or in quiet corners of bustling events. You'll hear directly from Human Services professionals, from caseworkers to policy architects, along with advocates and community stakeholders who are deeply involved in the system. The discussions are immediate and grounded, offering a raw, unfiltered look at the challenges and innovations in public service. Each episode feels like you’ve stepped into a meaningful, spontaneous dialogue, one that continues long after the formal agenda ends. The authentic atmosphere is even complemented by original music from Joe Mamlin, whose granted compositions frame these real-world recordings. Brought to you by NCSEA, this series is for anyone curious about the human stories behind government services, preferring the sound of genuine exchange over a rehearsed script. Tune in to a podcast that truly travels, bringing you voices from the field exactly as they were heard on the ground.
Author: Language: en-us Episodes: 100

NCSEA On Location
Podcast Episodes
A Conversation About Tennessee’s Child Support Reentry Program [not-audio_url] [/not-audio_url]

Duration: 23:11
On today’s episode, Tammy Pearson (YoungWilliams) hosts Patti Wood (Director of Operations, Child Support Field Services and Family Assistance and Child Support Contracts for the State of Tennessee, Department of Human S…
A Look Back in History - The First Episode Revisited [not-audio_url] [/not-audio_url]

Duration: 50:57
Today's episode was recorded on location in Washington DC in February of 2018 at the NCSEA Policy Forum. Joe Mamlin and Lori Rumage-Cain host, and bring back to share that very first On Location program — a conversation…