From Engagement to Holistic Change: Building Community and a Program that Services Families

From Engagement to Holistic Change: Building Community and a Program that Services Families

Author: NCSEA October 2, 2024 Duration: 57:32

Today’s episode comes to you from Ohio, Michigan, Texas, and Alaska. Join Tim Lightner (eWorld Enterprise Solutions, based in Anchorage, Alaska) and Lisa Westfall (Franklin County Child Support Enforcement Agency in Columbus, Ohio). They are pleased to be joined by two of NCSEA’s Presidents:  Erin Frisch (NCSEA’s recent former President, and IV-D Director for the Michigan Office of Child Support), and Charles Smith (NCSEA’s newest President, and Vice President of Business Development at GreenCourt Legal Technologies). Listen as each talk about being thoughtful stewards of NCSEA, their own contributions, and reflections on where they are heading. From building community to holistic change, listen in for an engaging conversation.


Ever wonder what happens when you pull a microphone out at a conference or a community meeting? That's the spirit of NCSEA On Location. Instead of polished studio sessions, this podcast captures conversations where they naturally happen-in hallways after a panel, at international gatherings, or in quiet corners of bustling events. You'll hear directly from Human Services professionals, from caseworkers to policy architects, along with advocates and community stakeholders who are deeply involved in the system. The discussions are immediate and grounded, offering a raw, unfiltered look at the challenges and innovations in public service. Each episode feels like you’ve stepped into a meaningful, spontaneous dialogue, one that continues long after the formal agenda ends. The authentic atmosphere is even complemented by original music from Joe Mamlin, whose granted compositions frame these real-world recordings. Brought to you by NCSEA, this series is for anyone curious about the human stories behind government services, preferring the sound of genuine exchange over a rehearsed script. Tune in to a podcast that truly travels, bringing you voices from the field exactly as they were heard on the ground.
Author: Language: en-us Episodes: 100

NCSEA On Location
Podcast Episodes
Inside Child Support: Caseworker Stories from Ohio [not-audio_url] [/not-audio_url]

Duration: 30:32
What's it really like to be a child support caseworker anyway? In this episode, host Scott Eder (Courtland Consulting) sits down with Ohioan Amber Arter (Support Officer at CSEA, Franklin County Child Support) where she…
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Duration: 48:50
Military families face unique challenges when it comes tochild support, from frequent relocations and deployments to military pay structures. In this episode of On Location, Scott Eder (Courtland Consulting) hosts Kris H…
Holistic Family Supports: A Discussion with Lilly James [not-audio_url] [/not-audio_url]

Duration: 32:41
On today’s program, Tim Lightner (eWorld Enterprise Solutions) has the privilege to talk with Lilly James, Director of the Child Support Enforcement Program for the Nez Perce Tribal Court. Lilly was a featured plenary sp…
The Road to the 2025 Policy Forum [not-audio_url] [/not-audio_url]

Duration: 33:40
We're gearing up for the 2025 NCSEA Policy Forum, happening January 30th - February 1st in Washington, D.C., where child support professionals will come together to tackle key issues shaping our field. 🎤 In our latest po…
Ain’t Too Proud to Beg: Best Practices in Advocacy [not-audio_url] [/not-audio_url]

Duration: 56:35
On today’s episode of On Location, Patti Garofalo (Child Support practice Director with NTT Data) hosts a stellar line up to talk about connecting and engaging with legislators and other government officials. Her guests…
2024 NCSEA Holiday Podcast (Part 2) [not-audio_url] [/not-audio_url]

Duration: 18:26
Happy Holidays from the On Location Team! This week’s episode brings you additional holiday cheer and 2025 wishes from child support professionals from North Carolina, Missouri, California, Arizona and New York. Hosted b…