Meet Erica Thornton: The NCSEA 2024 Innovation & Collaboration Awardee

Meet Erica Thornton: The NCSEA 2024 Innovation & Collaboration Awardee

Author: NCSEA September 25, 2024 Duration: 22:20


This week, NCSEA on Location features a discussion with Erica Thornton, Policy and Paternity Unit Manager, Division of Child Support Services, Georgia Department of Human Services. Hosted by Pat O’Donnell of YoungWilliams in Illinois and Brandi Gallebo, Frankin County Child Support Enforcement Services in Ohio, the conversation focuses on the collaboration between the Georgia Division of Child Support Services and the State Office of Vital Records to establish paternity at the time of birth.  Listen as Erica describes how the program operates and the benefits each of the program’s stakeholders have realized.



Ever wonder what happens when you pull a microphone out at a conference or a community meeting? That's the spirit of NCSEA On Location. Instead of polished studio sessions, this podcast captures conversations where they naturally happen-in hallways after a panel, at international gatherings, or in quiet corners of bustling events. You'll hear directly from Human Services professionals, from caseworkers to policy architects, along with advocates and community stakeholders who are deeply involved in the system. The discussions are immediate and grounded, offering a raw, unfiltered look at the challenges and innovations in public service. Each episode feels like you’ve stepped into a meaningful, spontaneous dialogue, one that continues long after the formal agenda ends. The authentic atmosphere is even complemented by original music from Joe Mamlin, whose granted compositions frame these real-world recordings. Brought to you by NCSEA, this series is for anyone curious about the human stories behind government services, preferring the sound of genuine exchange over a rehearsed script. Tune in to a podcast that truly travels, bringing you voices from the field exactly as they were heard on the ground.
Author: Language: en-us Episodes: 100

NCSEA On Location
Podcast Episodes
Modernization Planning and the Art of the Possible [not-audio_url] [/not-audio_url]

Duration: 50:18
Today's episode comes to you on location from Idaho, Massachusetts, Georgia and Indiana. Join Patti Garofalo (Child Support Practice Director with NTT Data) as she hosts a conversation about modernization planning and th…
Creating Healthy Organizational Culture [not-audio_url] [/not-audio_url]

Duration: 47:32
Coming to you from various locations in California, and from Ohio, join Emily Jernigan (California Department of Child Support Services) and Brandi Gallebo (Franklin County, Ohio Child Support Enforcement Agency) as they…