Now That I Know Better, I Do Better: Becoming an Ally Instead of an Adversary

Now That I Know Better, I Do Better: Becoming an Ally Instead of an Adversary

Author: NCSEA March 6, 2024 Duration: 25:05

Today’s program comes to you from Franklin County, Coumbus, Ohio. Join Brandi Gallebo of Franklin County Child Support Enforcement Agency, as she hosts a conversation with Susan Brown (Director of Franklin County CSEA). Learn about Susan’s history and background in the child support program spanning over the past twenty-seven years. Listen as she shares her thoughts with the NCSEA community in transitioning from “enforcement” to “engagement.”  Brandi and Susan talk about the grants that Franklin County has received along with resources, to analyze and dig deeper into the impact that policies and practices have on their residents. Get to know Susan, as she also shares her hobbies and interests outside of the child support office.


Ever wonder what happens when you pull a microphone out at a conference or a community meeting? That's the spirit of NCSEA On Location. Instead of polished studio sessions, this podcast captures conversations where they naturally happen-in hallways after a panel, at international gatherings, or in quiet corners of bustling events. You'll hear directly from Human Services professionals, from caseworkers to policy architects, along with advocates and community stakeholders who are deeply involved in the system. The discussions are immediate and grounded, offering a raw, unfiltered look at the challenges and innovations in public service. Each episode feels like you’ve stepped into a meaningful, spontaneous dialogue, one that continues long after the formal agenda ends. The authentic atmosphere is even complemented by original music from Joe Mamlin, whose granted compositions frame these real-world recordings. Brought to you by NCSEA, this series is for anyone curious about the human stories behind government services, preferring the sound of genuine exchange over a rehearsed script. Tune in to a podcast that truly travels, bringing you voices from the field exactly as they were heard on the ground.
Author: Language: en-us Episodes: 100

NCSEA On Location
Podcast Episodes
2024 NCSEA Holiday Podcast (Part 1) [not-audio_url] [/not-audio_url]

Duration: 16:11
Happy Holidays from the On Location Team! This week’s episode brings you holiday cheer and hopes for the new year from child support professionals from Alaska, Wisconsin, California, and Michigan. Hosted by Pat O’Donnell…
A Conversation About Tennessee’s Child Support Reentry Program [not-audio_url] [/not-audio_url]

Duration: 23:11
On today’s episode, Tammy Pearson (YoungWilliams) hosts Patti Wood (Director of Operations, Child Support Field Services and Family Assistance and Child Support Contracts for the State of Tennessee, Department of Human S…
A Look Back in History - The First Episode Revisited [not-audio_url] [/not-audio_url]

Duration: 50:57
Today's episode was recorded on location in Washington DC in February of 2018 at the NCSEA Policy Forum. Joe Mamlin and Lori Rumage-Cain host, and bring back to share that very first On Location program — a conversation…