Unique Opportunities to Serve Five Generations within the Child Support Program

Unique Opportunities to Serve Five Generations within the Child Support Program

Author: NCSEA October 1, 2025 Duration: 41:33

One of the unique challenges of delivering child support services to parents and caregivers is understanding how to most effectively communicate.  Join a conversation between Pat O’Donnell of YoungWilliams and Erin Blocher, Associate Teaching Professor, Business Communication, Sam Walton Fellow and Co-Advisor, UMKC Enactus, Bloch School of Management, University of Missouri-Kansas City.  Their discussion focuses on the five generations we currently serve within our program, their unique perspectives and defining factors, and how to most effectively engage with program participants as well as with our own employees. 

 For more information on how to navigate the generational landscape and build better communication, connect with Erin Blocher at  www.findcongruent.com.



Ever wonder what happens when you pull a microphone out at a conference or a community meeting? That's the spirit of NCSEA On Location. Instead of polished studio sessions, this podcast captures conversations where they naturally happen-in hallways after a panel, at international gatherings, or in quiet corners of bustling events. You'll hear directly from Human Services professionals, from caseworkers to policy architects, along with advocates and community stakeholders who are deeply involved in the system. The discussions are immediate and grounded, offering a raw, unfiltered look at the challenges and innovations in public service. Each episode feels like you’ve stepped into a meaningful, spontaneous dialogue, one that continues long after the formal agenda ends. The authentic atmosphere is even complemented by original music from Joe Mamlin, whose granted compositions frame these real-world recordings. Brought to you by NCSEA, this series is for anyone curious about the human stories behind government services, preferring the sound of genuine exchange over a rehearsed script. Tune in to a podcast that truly travels, bringing you voices from the field exactly as they were heard on the ground.
Author: Language: en-us Episodes: 50

NCSEA On Location
Podcast Episodes
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Today, Scott Eder (Courtland Consulting) heads downvirtually, to the Peach State, Georgia, where he sits down with Janet Jones, a frontline caseworker with the Georgia Division of Child Support Services. Janet brings hea…
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On today’s program, Tim Lightner (eWorld EnterpriseSolutions) and Linda Rhyne-McKinley (Public Knowledge Inc.), co-host the second installment of a special, two-part series. They are joined by Dr. B. Jo Ann Mundy, Erin F…
No Blame, No Shame: Real Conversations (Pt. 1) [not-audio_url] [/not-audio_url]

Duration: 45:31
On today’s program, join Tim Lightner (eWorld Enterprise Solutions) and Linda Rhyne-McKinley (Public Knowledge Inc.), as they co-host a special, two-part series. They are joined by Dr. B. Jo Ann Mundy, Erin Frisch, Charl…
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On today’s podcast, Scott Eder (Courtland Consulting) sitsdown with James Younge (Manager, Networking for Jobs Program, Philadelphia County Court of Common Pleas, Domestic Relations Division). They continue a conversatio…
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Duration: 36:43
This week’s On Location podcast features the two co-chairs of the NCSEA Leadership Symposium, Diane Potts (Co-founder and Director for the Center for Child Support Policy, prior NCSEA President and former member of the N…
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Duration: 36:28
On today’s program, On Location brings you a conversationwith Mary Ann Wellbank who has made such significant contributions to the child support program and NCSEA. Hosted by Pat O’Donnell of YoungWilliams, Mary Ann share…