Empathy Mapping with Diane Zajac-Woodie

Empathy Mapping with Diane Zajac-Woodie

Author: Carl Franklin and Richard Campbell August 31, 2017 Duration: 49:14
How do you get to know your customers? While at NDC Oslo, Carl and Richard talked to Diane Zajac-Woodie about empathy mapping, a process for trying to internalize the dimensions of your various customers. Diane talks about considering various dimensions of people, looking at what the see, hear, think, say and do. Empathy mapping is a way to get your team more engaged around what customer needs are, but they're only guesses - you also have to craft experiments to figure out the truth! In the end, the goal is to make the best software you can.

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Hosted by Carl Franklin and Richard Campbell, .NET Rocks! is a long-running conversation with the people building the future of software. This isn't a dry lecture; it's a lively, technical deep dive where two seasoned developers explore the vast ecosystem around Microsoft .NET, Azure, and modern development practices with a diverse roster of expert guests. Each episode feels like you're pulling up a chair in a room full of brilliant minds, listening to unfiltered discussions about real-world coding challenges, architectural patterns, and the tools that shape our daily work. You'll hear practical advice, war stories from the trenches, and forward-looking insights that go far beyond the documentation. Tuning into this podcast means connecting with a community of professionals who are as passionate about the craft as you are, offering perspectives that can transform how you approach your next project. Whether you're deep into C# or just curious about cloud-native development, these conversations provide a valuable blend of knowledge, humor, and genuine enthusiasm for technology.
Author: Language: English Episodes: 1000

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