AI Agents Talking to AI Agents: Reinventing Commerce with Decagon CEO Jesse Zhang

AI Agents Talking to AI Agents: Reinventing Commerce with Decagon CEO Jesse Zhang

Author: Conviction September 18, 2025 Duration: 31:22
The traditional call center may soon be a thing of the past. Jessie Zhang is building AI agents designed to replace monotonous human labor and transform how consumers interact with brands. Elad Gil sits down with Jesse Zhang, co-founder and CEO of Decagon, an AI agent company at the forefront of AI customer service. Jesse talks about how Decagon secured large enterprise clients and the impact of its AI agents, his journey as a second-time founder, and Decagon’s company culture. Plus, they discuss what the future of agentic customer service may look like. Sign up for new podcasts every week. Email feedback to show@no-priors.com Follow us on Twitter: @NoPriorsPod | @Saranormous | @EladGil | @thejessezhang | @DecagonAI  Chapters: 00:00 – Jesse Zhang Introduction 00:30 – Decagon’s Services 01:11 – Decagon’s Customers and Growth 02:41 – Productivity Gains with Decagon 03:33 – How Decagon Integrates in Customer Workflows 04:25 – Jesse’s Second Time Founder Story 05:41 – Jesse’s Hiring Philosophy 09:13 – Counter-intuitive Advice for Founders 11:19 – How Decagon Thinks About Talent 14:12 – Areas for Longer Term Planning 15:37 – Decagon’s Path to Customer Service 16:57 – Thoughts on Pushing Into the Application Layer 19:40 – What Decagon Does Uniquely  22:05 – Pricing Services in the AI Age 24:46 – How Decagon Sees Customer Service 25:53 – Defining Long-Term Success for Decagon 27:41 – Jesse’s Views on an Agentic Future 31:22 – Conclusion

Elad Gil and Sarah Guo guide conversations in No Priors: Artificial Intelligence | Technology | Startups that cut straight to the core of what's happening now. This isn't about abstract futures; it's grounded in dialogues with the very people building and shaping the field-leading AI engineers, pioneering researchers, and the founders turning theory into reality. Each episode tackles the pressing, often daunting questions that define this technological inflection point. You'll hear them explore the practical pathways and hurdles toward AGI, debate which industries are genuinely poised for transformation, and examine how the state-of-the-art in research translates into real-world products and societal shifts. The discussions naturally span the impact on commerce, culture, and the very structure of how we live and work. Produced by Conviction, this podcast serves as an essential, clear-eyed resource for anyone looking to move beyond the hype and understand the forces driving the AI revolution. Sarah Guo, a startup investor, and Elad Gil bring their direct experience to these conversations, ensuring every interview provides substantive insight you can use.
Author: Language: English Episodes: 50

No Priors: Artificial Intelligence | Technology | Startups
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