S1 Ep82: Practice leadership, with Kem Tolliver, FACMPE, CPC, CMOM, of Medical Revenue Cycle Specialists

S1 Ep82: Practice leadership, with Kem Tolliver, FACMPE, CPC, CMOM, of Medical Revenue Cycle Specialists

Author: Medical Economics September 8, 2025 Duration: 32:00
Kem Tolliver, FACMPE, CPC, CMOM, president and CEO of Medical Revenue Cycle Specialists, joins the show to talk leadership in medicine, including key insights into the importance of innovation, vulnerability and teamwork, and how to recognize and reduce burnout and prepare for upcoming changes in medicine.

Kem will also be the opening keynote speaker at the HCLA Virginia 2025 Fall Conference, October 5-7 in Williamsburg, Virginia.

Music Credits:
CHILL HIPHOP SLOW GROOVE by Future Vision - stock.adobe.com
Relaxing Lounge by Classy Call me Man - stock.adobe.com
A Textbook Example by Skip Peck - stock.adobe.com

Editor's note: Episode timestamps and transcript produced using AI tools.

0:20
– Introduction to the episode and guest: Kem Tolliver, President & CEO of Medical Revenue Cycle Specialists

1:43 – Moving beyond personal insights to create measurable improvements

3:48 – Essential leadership competencies: innovation, vulnerability and team mentality

6:10 – Applying solutions strategically across organizations (patient portal example)

6:55 – Turning strategy into execution: readmission reduction in Maryland

10:39 – Quick promo for PatientCareOnline.com

10:58 – Addressing burnout: listening for unspoken messages and reducing workflow burdens

15:53 – Supporting team growth with empathy and grace

15:53 – Using health care data effectively: accuracy, KPIs and frontline insights

20:00 – Preparing for the next five years: interoperability, analytics and AI adoption

23:42 – “P2 Management Minute” with Keith Reynolds: smarter data use and delegation tips

24:48 – Reflecting on pivotal leadership moments and lessons learned

27:54 – Key takeaway for conference attendees: “Lead where you stand”

29:48 – Preview of HCLA Virginia 2025 Fall Conference breakout session on revenue cycle oversight and workflow mapping

31:00 – Closing remarks and subscription reminder

Medical Economics presents Off the Chart: A Business of Medicine Podcast, a series dedicated to the complex realities of running a healthcare practice. This isn't a clinical discussion; it's a frank conversation about the financial, operational, and strategic challenges that define success in modern medicine. Each episode delves into the nuanced decisions behind practice management, from navigating evolving reimbursement models and implementing efficient workflows to thoughtful staff leadership and sustainable growth strategies. We explore the intersection of patient care and sound business principles, offering actionable insights for physicians and administrators who aim to build resilient, patient-centered organizations. The podcast features candid interviews with practitioners, consultants, and industry experts who share their real-world experiences, both their solutions and their setbacks. You'll hear detailed analyses of marketing in a digital age, the nuances of value-based care contracts, and the long-term planning required for a thriving practice. It's a resource for those who understand that excellent medicine requires a solid foundation in the business of medicine, providing depth and perspective often missing from day-to-day operations. Tune in for a pragmatic and unvarnished look at the charts that matter most-the ones that determine the health of your practice and your ability to serve your community effectively for years to come.
Author: Language: English Episodes: 100

Off the Chart: A Business of Medicine Podcast
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