Winter Garden, Florida, prepares to implement AI in its 911 call center, aiming to enhance efficiency and reduce response times for genuine emergencies. The AI system, Ava from Aurelian AI, will handle non-emergency calls, freeing up live dispatchers for urgent situations. Volusia Countys sheriffs office has successfully used Ava since August, resulting in quicker overall responses and improved staff morale. The three-year contract, costing $55,000 per year, will be voted on by commissioners this Thursday.
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