Psychological tactics in waiting tables and running restaurants, with Robin Dibble

Psychological tactics in waiting tables and running restaurants, with Robin Dibble

Author: Zachary Elwood June 1, 2024 Duration: 1:03:02
 A talk with Robin Dibble, an experienced Albuquerque-area service industry professional who’s worked in every aspect of the business, from waiting tables, to cooking, to managing restaurants and night clubs. Topics include: psychological strategies servers use to get more tips; how menu design can affect what people order; reading customer satisfaction as a restaurant manager; the factors in deciding to cut someone off from drinking; lighting and acoustics considerations when designing a comfortable space. This is a reshare of a 2019 talk.  Learn more about the show and get transcripts at⁠ ⁠behavior-podcast.com⁠⁠.    Learn more about your ad choices. Visit megaphone.fm/adchoices

Ever wonder what a professional poker player notices about your tells, or how an FBI interrogator knows when someone’s lying? People Who Read People: A Behavior and Psychology Podcast digs into these questions through conversations with a fascinating array of experts. Host Zachary Elwood sits down with people whose jobs depend on accurately interpreting others-from jury consultants and behavior researchers to sports analysts and deception detection professionals. Each episode pulls back the curtain on the practical frameworks these individuals use to make sense of why we act the way we do, moving beyond textbook theory into the messy, applied reality of human interaction. With over 135 episodes in the archive, this podcast offers a deep and varied library exploring the subtle signals, hidden motivations, and cognitive patterns that drive our daily lives. You’ll hear specific stories and case studies that reveal how understanding behavior plays out in high-stakes courtrooms, strategic games, and everyday relationships. It’s for anyone curious about the mechanics of social dynamics, self-awareness, and the art of observation. Elwood’s grounded, interview-led approach makes complex psychological concepts accessible and immediately relevant, building a resource that feels both insightful and genuinely useful.
Author: Language: en-us Episodes: 100

People Who Read People: A Behavior and Psychology Podcast
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