Episode 104: 50 Ways to Train Your Team

Episode 104: 50 Ways to Train Your Team

Author: The Pet Shop Girls November 25, 2025 Duration: 56:12
Training doesn’t have to be boring — and it definitely shouldn’t be optional. In this episode of Pet Shop Girls, Carly and Sherry dive into the art (and science) of team training for pet business owners. From micro-learning to mentoring, they explore how to keep your staff educated, empowered, and engaged — all while improving customer service and fueling long-term success. Whether you’re training new hires or building next-level knowledge for your seasoned team, this episode is packed with practical ideas to strengthen your shop from the inside out. 💡 What You'll Learn: Why continuous learning is essential for business growth The magic of micro-learning and bite-sized lessons How to tailor training to different learning styles Ideas for hands-on, engaging employee education Carly’s personal insights on nutrition and staff empowerment How to use simple tools and tech to make training stick Why investing in your team pays off at the register Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls The Foundation of Pet Nutrition Training Coursehttps://app.retailbrilliance.com/courses/269 Join us in the Indie Insider Pet Professional Facebook Group: https://www.facebook.com/share/g/18XEvTjxMj/ Join The Pet Shop Girls: Off The Record Substack Community: https://substack.com/@psgofftherecord?utm_campaign=profile&utm_medium=profile-page www.2petshopgirls.com  The Pet Shop Girls Podcast is for informational and educational purposes only. The views and opinions expressed by our hosts and guests are their own and do not necessarily reflect those of any sponsors or partners. Any business, marketing, or pet care advice shared on this podcast is general in nature and may not apply to your specific situation. The Pet Shop Girls Podcast and its hosts are not liable for any outcomes related to the use of the information discussed. This episode includes paid advertising.

Running a small business in the pet industry is a unique blend of passion and hustle. Pet Shop Girls with Sherry (Odyssey Pets) and Carly (House of Paws)-A Podcast for Independent Pet Pros gets right into the heart of that daily reality. Sherry brings two decades of experience from her own shop, Odyssey Pets in Dallas, covering everything from inventory to customer quirks. Carly, from House of Paws, adds her own frontline perspective. Together, they ditch the generic advice for conversations that actually sound like the ones you’d have with a trusted colleague. You’ll hear them work through the real stuff: practical marketing that doesn’t require a huge budget, the nuances of hiring and training a team that cares as much as you do, and how to sidestep pitfalls that can trip up even seasoned pros. They also keep an ear to the ground for the trends and ideas that matter to independent shops, not just the big chains. This podcast feels like a regular check-in with friends who understand exactly what you’re building, offering a mix of hard-won wisdom and fresh thinking to help your business thrive. Tune in for honest talk about making a living while doing what you love for animals and their families.
Author: Language: English Episodes: 100

Pet Shop Girls with Sherry (Odyssey Pets) and Carly (House of Paws) - A Podcast for Independent Pet Pros
Podcast Episodes
Episode 45 - Employee Exit Stage Left [not-audio_url] [/not-audio_url]

Duration: 32:23
When a key employee leaves suddenly, it can be a stressful and disruptive situation for a small business. In this episode, we discuss strategies for handling sudden employee departures, including having a backup plan, co…
Episode 44 - Top 10 things you should know if you're new to retail [not-audio_url] [/not-audio_url]

Duration: 43:50
In this episode, we're sharing our top 10 tips (plus a bonus tip!) for running your independent pet store. We created this list especially with newbies in mind, but even if you have been around for awhile, we think there…
Episode 43 - Based on a True Story: Super Scaling with Nancy Guinn [not-audio_url] [/not-audio_url]

Duration: 41:34
We are thrilled to introduce you to Nancy and Chris Guinn, the dynamic duo behind the successful pet retail chain Dog Krazy. In this episode, they share their incredible story of growing from a single store to 8 location…
Episode 40 - Christmas Prep [not-audio_url] [/not-audio_url]

Duration: 30:32
It's Christmas in September! Actually, we just wanted to take this opportunity to remind you that the holiday season is coming fast and it's time to prepare your promotions and marketing plans. Here are some of the ideas…
Episode 39 - Level Up Your Advertising Game [not-audio_url] [/not-audio_url]

Duration: 33:52
Ready to level up your advertising and promotions? This week, the Pet Shop Girls are sharing their real-world experiences - both successes and failures - when it comes to advertising tactics (including TV commercials, so…
Episode 38 - SUPERZOO Recap [not-audio_url] [/not-audio_url]

Duration: 37:11
This week, we're sharing an episode we recorded LIVE at SUPERZOO at the Pet Product News booth. Were you at SUPERZOO? If not, this episode is your behind-the-scenes look at all the chaos and fun to be had there. We are s…
Episode 36 - Having Coaching Conversations - Tammy Bond [not-audio_url] [/not-audio_url]

Duration: 47:07
In the third episode of our Legendary Leadership Series, we are joined by guest Tammy Bond. Today, we are talking about the differences between coaching and traditional, 'old-school' style management and how it can benef…