Episode 119: The Step Most Groomers Skip — And Pay for Later

Episode 119: The Step Most Groomers Skip — And Pay for Later

Author: The Pet Shop Girls March 10, 2026 Duration: 46:40
Mastering the Art of Grooming Intake & Check-In Most grooming problems don’t start on the table. They start at check-in. In this episode of Pet Shop Girls, we break down the structured intake and check-in script that protects your time, your revenue, and your reputation. Whether you operate a brick-and-mortar salon or a mobile grooming van, the way you greet, confirm, and disclose sets the tone for the entire appointment. We walk through the exact step-by-step intake process that prevents misunderstandings, reduces refunds, and elevates you from service provider to professional. Join the Indie Insider Group: ⁠https://www.facebook.com/share/g/14Z5WsKrMgN/⁠ Connect with the Pet Shop Girls! Find us everywhere: ⁠⁠⁠⁠⁠https://linktr.ee/petshopgirls⁠⁠⁠⁠⁠ Join us in the Indie Insider Pet Professional Facebook Group: ⁠⁠https://www.facebook.com/share/g/18XEvTjxMj/⁠⁠ Join The Pet Shop Girls: Off The Record Substack Community: ⁠⁠https://substack.com/@psgofftherecord?utm_campaign=profile&utm_medium=profile-page⁠⁠ ⁠⁠www.2petshopgirls.com⁠⁠  The Pet Shop Girls Podcast is for informational and educational purposes only. The views and opinions expressed by our hosts and guests are their own and do not necessarily reflect those of any sponsors or partners. Any business, marketing, or pet care advice shared on this podcast is general in nature and may not apply to your specific situation. The Pet Shop Girls Podcast and its hosts are not liable for any outcomes related to the use of the information discussed. This episode includes paid advertising.

Running a small business in the pet industry is a unique blend of passion and hustle. Pet Shop Girls with Sherry (Odyssey Pets) and Carly (House of Paws)-A Podcast for Independent Pet Pros gets right into the heart of that daily reality. Sherry brings two decades of experience from her own shop, Odyssey Pets in Dallas, covering everything from inventory to customer quirks. Carly, from House of Paws, adds her own frontline perspective. Together, they ditch the generic advice for conversations that actually sound like the ones you’d have with a trusted colleague. You’ll hear them work through the real stuff: practical marketing that doesn’t require a huge budget, the nuances of hiring and training a team that cares as much as you do, and how to sidestep pitfalls that can trip up even seasoned pros. They also keep an ear to the ground for the trends and ideas that matter to independent shops, not just the big chains. This podcast feels like a regular check-in with friends who understand exactly what you’re building, offering a mix of hard-won wisdom and fresh thinking to help your business thrive. Tune in for honest talk about making a living while doing what you love for animals and their families.
Author: Language: English Episodes: 100

Pet Shop Girls with Sherry (Odyssey Pets) and Carly (House of Paws) - A Podcast for Independent Pet Pros
Podcast Episodes
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