Delivering Training Across the Customer Life Cycle

Delivering Training Across the Customer Life Cycle

Author: d'Vinci Interactive April 20, 2021 Duration: 27:04
Customer education is increasingly important in the sales value chain and customer experience. In this podcast, Daniel Quick, VP of Learning Strategies at Thought Industries, talks to d’Vinci CEO Luke Kempski about how educating customers can provide your organization with a competitive advantage. Thought Industries is the world’s leading B2B customer education and extended enterprise platform vendor. Show notes: The connection between the customer and training is impacting sales and shaping ...

Behind every effective training program or educational course, there's a story of strategy and design. Powered by Learning explores those stories, sitting down with the people who build the frameworks that help others grow. This isn't about abstract theory; it's a direct conversation with learning and development leaders who are in the trenches, figuring out what truly works to improve performance. You'll hear them dissect the entire process-from the initial design of a learning experience to its delivery and, crucially, how to measure its real impact on both people and the organizations they work for. The discussions are grounded in practical insights and proven best practices, offering a clear look at how to create programs that don't just inform but actually drive success. Recognized by awards like the Communicator and Davey Awards, this podcast from d'Vinci Interactive has become a respected voice in the field. Each episode serves as a focused dialogue for anyone involved in shaping how adults learn, whether you're in a corporate setting, higher education, or anywhere in between. Tune in for honest reflections on what makes learning stick and how to build initiatives that empower individuals and transform entire teams.
Author: Language: en-us Episodes: 100

Powered by Learning
Podcast Episodes
Powering a Mission with Learning [not-audio_url] [/not-audio_url]

Duration: 21:20
The Boys & Girls Clubs of America trains staff and volunteers at 4,300 local clubs reaching more than four million young people. Director of Learning Design Yvette Francis explains how learning advances the organization'…
Driving Business Outcomes by Reinforced Learning [not-audio_url] [/not-audio_url]

Duration: 26:23
No matter how good your training is, the learning won’t stick without support from leadership. Jennifer Recla, Director of Organizational Learning and Development at the healthcare company Colorado Access, shares how her…
Using Podcasting in a Blended Learning Solution [not-audio_url] [/not-audio_url]

Duration: 23:59
Podcasts continue to grow in popularity with more than two million currently available. But can podcasts also work as a training tool? In this episode, PGT Innovations Digital Learning Administrator Sherri Connor shares…
Using Gamification to Engage and Inspire Employees [not-audio_url] [/not-audio_url]

Duration: 25:35
You may think of accounting and tax firms as working “by the books,” but when it comes to training, global accounting firm KPMG is leveraging innovative technology to engage and educate their global workforce. Vaughan O’…
L&D Leaders Discuss Training a Hybrid Workforce [not-audio_url] [/not-audio_url]

Duration: 12:24
The pandemic has forced training leaders to pivot and re-examine how best to educate their organizations. While there are challenges to training in a hybrid work environment, it also presents some real opportunities. We…
L&D Leaders Share Views on Today's Training Industry [not-audio_url] [/not-audio_url]

Duration: 13:15
While learning leaders have different training goals and educate various audiences, they share common challenges to engage learners and get results. We spoke to attendees at the Training Industry Conference & Expo (TICE)…
Upskilling Your Workforce to Reach Business Goals [not-audio_url] [/not-audio_url]

Duration: 28:38
Retaining talented team members is a critical part of any company’s long-term success. At The Hershey Company, they’re taking strategic steps and leveraging technology to skill their workforce for the future. Leanna Meis…
L & D Trends from TICE [not-audio_url] [/not-audio_url]

Duration: 7:54
At the recent Training Industry Conference & Expo (TICE) in Raleigh, N.C., more than 400 learning leaders reunited to talk about the state of the training industry and discuss best practices for L&D. d'Vinci President Ma…
Integrating Gamification into the Learning Experience [not-audio_url] [/not-audio_url]

Duration: 22:38
Gamification can create engaging learning experiences that increase learning and retention. Intel’s Learning & Development Consultant Usha Chazhiyat shares best practices for any organization looking to integrate gamific…
Using eLearning to Educate People Impacted by HIV/AIDS [not-audio_url] [/not-audio_url]

Duration: 18:40
Educating the public requires an integrated approach to engage and inform so that’s why POZ Magazine leveraged online assessment tools and eLearning courses to educate people living with and affected by HIV/AIDS. Ian And…