Terrie Ard returns to discuss the findings of the 2026 M.Cast™ Trends Report. She explains the importance of adopting a "futurist mindset" and looking for signals and patterns of change to anticipate what is coming next, rather than simply reacting to the present.
Terrie explains the concept of the "Invisible AI Revolution," predicting that artificial intelligence will soon move from a novelty tool to transparent infrastructure, much like the internet and electricity have in the past. Because of this shift, an organization's true competitive advantage will not be the technology itself, but rather "durable skills" — distinctly human capabilities like critical thinking, empathy, and strategy.
Abbie and Terrie also discuss the trend of "Verified or Vulnerable," highlighting why proving trust is a business imperative in an era of skepticism and misinformation. Terrie offers practical advice for leaders on how to use third-party validation and data transparency to earn that trust and how to apply the report’s framework to their 2026 marketing plans.
Key Takeaways
- Think Like a Futurist: Success requires looking for patterns and implications to act on trends before they become mainstream, shifting focus from "what's now" to "what's next".
- The Invisible AI Revolution: We are approaching a point where AI will become "invisible" infrastructure, seamlessly embedded into business operations rather than functioning as a standalone tool.
- The Human Competitive Advantage: As AI becomes a commodity, the organizations that win will be those that prioritize human strengths—such as critical thinking, strategy, and authentic storytelling.
- Verified or Vulnerable: In an age of deepfakes and misinformation, reputation alone is not enough; brands must provide "verifiable proof" through data, certifications, and real customer testimonials to earn trust.
About the Guest
As Partner, President & COO, Terrie Ard leads the strategic direction and growth of Moore, a future-forward agency, including key initiatives, partnerships, and client development. With a passion for collaboration and culture building, Terrie oversees the Moore Team, boasting a 92% retention rate. Her leadership and insight have propelled the agency to achieve a remarkable 98% client retention rate, positioning it as a top 50 marketing agency nationally and top 200 globally.
With 30 years of marketing and business strategy experience, Terrie has been instrumental in leading the integration of artificial intelligence into the agency's operations, client servicing, and product development, enhancing innovation and efficiency in marketing campaigns and internal processes. Terrie's expertise in corporate positioning, branding, and crisis communications, combined with her passion for innovation, has solidified her reputation as a visionary leader in the industry.
A graduate of Florida State University with a bachelor’s degree in communications, Terrie is Accredited in Public Relations (APR) and a Certified Public Relations Counselor (CPRC). She has been recognized by Florida Trend as one of the top 500 most influential leaders. She is a recipient of the Florida Public Relations Association Stanley Tait Award for Leadership, the American Advertising Federation Silver Medal for outstanding industry contributions, and recognized by PR NEWS as a Top Changemaker in the nation.
About the Hosts
Abbie Fink is president of HMA Public Relations in Phoenix, Arizona and a founding member of PRGN. Her marketing communications background includes skills in media relations, digital communications, social media strategies, special event management, crisis communications, community relations, issues management, and marketing promotions for both the private and public sectors, including such industries as healthcare, financial services, professional services, government affairs and tribal affairs, as well as not-for-profit organizations.
Dr. Adrian McIntyre is a cultural anthropologist, media personality, speaker, and strategic communications consultant for PR agencies and marketing firms. He's lived in over 30 countries and spent more than a decade in the Middle East and Africa as a researcher, journalist, communications adviser, media spokesperson, and storytelling consultant. He earned a PhD from the University of California, Berkeley, where he was a Fulbright scholar and National Science Foundation fellow. Adrian helps agency leaders strengthen their positioning, sharpen their messaging, boost their visibility, and win new clients by replacing impersonal, intrusive and ineffective marketing tactics with authentic human conversations.
PRGN Presents is brought to you by Public Relations Global Network, the world’s local public relations agency. Our executive producer is Adrian McIntyre. The show is produced by the team at Speed of Story, a B2B communications firm in Phoenix, AZ.
Follow the Podcast
If you enjoyed this episode, please follow PRGN Presents in Spotify, Apple Podcasts, or any other podcast app. We publish new episodes every other Thursday. To have them delivered automatically and free of charge, just choose your preferred podcast player from this list, open the app, and click the button to “Follow” the show: https://prgnpodcast.com/listen
Need to hire a PR firm?
Leading a business effectively in today's fast-paced world requires expert guidance and a strong communications strategy. No matter where you do business, PRGN has a member agency in your region with the deep industry expertise, international experience, and local market knowledge you need to connect with your target audience and achieve your goals. Find a PR firm near you »
