Call Me, Maybe: How to Answer a Restaurant Phone

Call Me, Maybe: How to Answer a Restaurant Phone

Author: Kara Restaurant Group June 14, 2023 Duration: 15:48

When the phone starts ringing in a restaurant, what’s the best way to answer? While some restaurant owners and managers feel that scripting the staff is your best bet, others prefer to let team members with personality put their own creative take on things. Get some FaceTime with George, Leah, and Liz as they answer questions, including:

  • Do you let everyone on your team answer the phone?
  • Who should be responsible for the phone in a restaurant?
  • Should everyone answer the phone the exact same way?
  • When a restaurant is busy, is it ok to stop taking to-go orders?
  • What team member receives the tips for take-out orders placed over the phone – the person who takes the order, the kitchen who cooks the meal, or the hostess who handles the pick-up process?
  • Does a restaurant need to have a training manual that directs staff on how to answer the phone along with answers to typical questions?

Behind every great meal is a story that’s often messy, chaotic, and surprisingly funny. Restaurant Punk is that story, told straight from the trenches by the team behind Kara Restaurant Group. This isn't a polished, corporate guide. It's the raw, unfiltered conversation that happens after hours, where decades of hard-won experience collide with the absurd reality of running restaurants. You'll hear the kind of hilarious, cringe-worthy anecdotes that only come from a life spent in hospitality, paired with genuinely humbling advice on building a business that actually treats people well-staff and guests alike. Each episode feels like pulling up a stool next to veterans who have seen it all, offering a necessary release valve for the industry's daily pressures and a spark of inspiration for entrepreneurs brave enough to try it themselves. It’s a blend of business savvy, artistic struggle, and comedic relief, all served up without the pretense. Tune into this podcast for a unique mix of lessons learned the hard way and the unvarnished truth about creating a place where people want to be, all delivered with the kind of energy that keeps the kitchen-and the conversation-moving.
Author: Language: English Episodes: 219

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