Mistakes Will Be Made: How to Handle Hot Heads in the Kitchen

Mistakes Will Be Made: How to Handle Hot Heads in the Kitchen

Author: Kara Restaurant Group July 19, 2023 Duration: 13:12

The battle between front-of-house and back-of-house employees is a tale as old as time. So, it comes as no surprise that the people on the line (usually men) are inclined to make a mockery of their teammates when servers make mistakes that impact the kitchen. From berating a new waitress in front of the rest of the team to calling a server to the kitchen just to let loose on them, the experiences can be pretty brutal. Nikos, George, and Liz are discussing appropriate reactions to mistakes in the restaurant and pondering questions, including:

  •  Do you know what a Tang Sandwich is? Find out in Food Nostalgia: Childhood Snacks, International Meals, and Secret Family Recipes: https://youtu.be/tyE-L-aF9cA?
  • Is anger contagious in the workplace?
  • If a server has been told the same thing 10 times, is it ok for the kitchen to lose their sh*t on the eleventh time?
  • Are employees more likely to “change their stripes” if they’re reprimanded for what they’re doing wrong?
  • Does the level of busyness determine whether it’s appropriate to reem someone out?
  • At what point does an owner or manager need to step in to diffuse disagreements in the workplace?

Behind every great meal is a story that’s often messy, chaotic, and surprisingly funny. Restaurant Punk is that story, told straight from the trenches by the team behind Kara Restaurant Group. This isn't a polished, corporate guide. It's the raw, unfiltered conversation that happens after hours, where decades of hard-won experience collide with the absurd reality of running restaurants. You'll hear the kind of hilarious, cringe-worthy anecdotes that only come from a life spent in hospitality, paired with genuinely humbling advice on building a business that actually treats people well-staff and guests alike. Each episode feels like pulling up a stool next to veterans who have seen it all, offering a necessary release valve for the industry's daily pressures and a spark of inspiration for entrepreneurs brave enough to try it themselves. It’s a blend of business savvy, artistic struggle, and comedic relief, all served up without the pretense. Tune into this podcast for a unique mix of lessons learned the hard way and the unvarnished truth about creating a place where people want to be, all delivered with the kind of energy that keeps the kitchen-and the conversation-moving.
Author: Language: English Episodes: 219

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