Quantity vs. Quality: What Makes A Customer A "Regular"

Quantity vs. Quality: What Makes A Customer A "Regular"

Author: Kara Restaurant Group May 3, 2023 Duration: 12:38

Customers come in all shapes and sizes. Some stop in once a year and spend big money, while others come in once a week and rack up the same $50 tab each time. In resort towns, there are tourists who come in once a day for a week straight, and then there are locals who help keep your business afloat in the off-season or when business takes a turn for the worse. So, among all these – and many other – types of customers, who do you define as a “regular?” Matt, Leah, Peter, and Liz are going through their record logs of regular customers and sharing insights into questions, including:

  • What qualifies someone as a “regular” in the hospitality industry?
  • How does a “regular” differ between bars and restaurants?
  • Are you more likely to remember someone’s name or their order?
  • Can a high tip outweigh a customer’s bad attitude?

Behind every great meal is a story that’s often messy, chaotic, and surprisingly funny. Restaurant Punk is that story, told straight from the trenches by the team behind Kara Restaurant Group. This isn't a polished, corporate guide. It's the raw, unfiltered conversation that happens after hours, where decades of hard-won experience collide with the absurd reality of running restaurants. You'll hear the kind of hilarious, cringe-worthy anecdotes that only come from a life spent in hospitality, paired with genuinely humbling advice on building a business that actually treats people well-staff and guests alike. Each episode feels like pulling up a stool next to veterans who have seen it all, offering a necessary release valve for the industry's daily pressures and a spark of inspiration for entrepreneurs brave enough to try it themselves. It’s a blend of business savvy, artistic struggle, and comedic relief, all served up without the pretense. Tune into this podcast for a unique mix of lessons learned the hard way and the unvarnished truth about creating a place where people want to be, all delivered with the kind of energy that keeps the kitchen-and the conversation-moving.
Author: Language: English Episodes: 219

Restaurant Punk
Podcast Episodes
Guac Costs Extra: When Is It OK For Restaurants to Upcharge? [not-audio_url] [/not-audio_url]

Duration: 16:25
Everyone knows Guac costs extra at Chipotle, but at what point do restaurant upcharges take it too far? From drink refills and to-go coffees to complimentary water cups and extra sauces, Nick, Yianni, and Peter discuss t…
Customers in Crappy Moods: How to Handle Unhappy Restaurant Guests [not-audio_url] [/not-audio_url]

Duration: 14:35
Everybody makes mistakes...everybody has bad days, but is it ever ok to take them out on your server at a restaurant? Noelle, Peter and George are discussing how customers’ bad moods have impacted their businesses and an…
Music Makes the Meal: How Playlists Impact Restaurant Atmosphere [not-audio_url] [/not-audio_url]

Duration: 17:12
Music is an essential part of establishing the atmosphere in any business, but especially so in restaurants. Why? Tune in to hear what Yianni, Nick, and Noelle have to say about the topic while answering questions, inclu…