Wining & Dining: Drinking With Customers While On The Clock

Wining & Dining: Drinking With Customers While On The Clock

Author: Kara Restaurant Group April 11, 2024 Duration: 14:33

When you own a BYOB restaurant, it’s a pretty common occurrence for tables to offer you a glass of whatever you’re drinking. So, should you accept or decline, and are there any standard rules of engagement? Yianni, Noelle, and Liz are answering questions, including:

  • Are you more likely to accept a drink from your customer towards the end of your shift?
  • Will you sit down to have a drink with your ‘regulars?’
  • What are the true motivating factors when customers offer alcohol to the restaurant owner?
  • What are some professional ways to excuse yourself when you get caught in conversation with a customer?
  • Are there any business benefits to having a drink with your guests?

Behind every great meal is a story that’s often messy, chaotic, and surprisingly funny. Restaurant Punk is that story, told straight from the trenches by the team behind Kara Restaurant Group. This isn't a polished, corporate guide. It's the raw, unfiltered conversation that happens after hours, where decades of hard-won experience collide with the absurd reality of running restaurants. You'll hear the kind of hilarious, cringe-worthy anecdotes that only come from a life spent in hospitality, paired with genuinely humbling advice on building a business that actually treats people well-staff and guests alike. Each episode feels like pulling up a stool next to veterans who have seen it all, offering a necessary release valve for the industry's daily pressures and a spark of inspiration for entrepreneurs brave enough to try it themselves. It’s a blend of business savvy, artistic struggle, and comedic relief, all served up without the pretense. Tune into this podcast for a unique mix of lessons learned the hard way and the unvarnished truth about creating a place where people want to be, all delivered with the kind of energy that keeps the kitchen-and the conversation-moving.
Author: Language: English Episodes: 219

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