1247: Chris Goss, Director of Human Resources at Heirloom Hospitality and Founder of Awakened Hospitality

1247: Chris Goss, Director of Human Resources at Heirloom Hospitality and Founder of Awakened Hospitality

Author: Inspiring interviews with todays most successful restaurateurs 2-days a wee January 26, 2026 Duration: 1:53:04
Restaurant Unstoppable with Eric Cacciatore
BusinessArtsFoodManagement

Chris Goss is the Director of Hospitality, Operations, and Human Resources at Heirloom Hospitality in Vermont, where he oversees people, culture, and guest experience across the organization. With more than four years in this role, and over 30 years of restaurant hospitality experience before that, Chris blends strategic HR leadership with hands-on operational expertise to help build engaged teams and memorable hospitality experiences.

Passionate about "awakened" hospitality, he focuses on values-driven leadership, staff development, and creating workplaces where people feel seen, supported, and able to do their best work. On this episode, Chris shares lessons from a career spent at the intersection of service, operations, and human connection—and how thoughtful HR can transform both employee and guest journeys.

Join RULibrary: www.restaurantunstoppable.com/RULibrary

Join RULive: www.restaurantunstoppable.com/live

Set Up your RUEvolve 1:1: www.restaurantunstoppable.com/evolve

Subscribe on YouTube: https://youtube.com/restaurantunstoppable

Subscribe to our email newsletter: https://www.restaurantunstoppable.com/

Today's sponsors:

-

Restaurant Technologies — the leader in automated cooking oil management. Their Total Oil Management solution is an end-to-end closed loop automated system that delivers, monitors, filters, collects, and recycles your cooking oil eliminating one of the dirtiest jobs in the kitchen.. Automate your oil and elevate your kitchen by visiting rti-inc.com or call 888-779-5314 to get started!

-

Restaurant Systems Pro - Lower your prime cost by $1,000, and get paid $1,000 with the Restaurant Systems Pro 30-Day Prime Cost Challenge. If you successfully improve your prime cost by $1,000 or more compared to the same 30-day period last year, Restaurant Systems Pro will pay you $1,000. It's a "reverse guarantee." 

Let's make 2026 the year your restaurant thrives.

-

US Foods®. Running a restaurant takes MORE than great food—it takes reliable deliveries, quality products, and smart tools. US Foods® helps you make it. Ready to level up?

Visit: usfoods.com/expectmore.

-

Guest contact info: 

Thanks for listening! Rate the podcast, subscribe, and share! 


Eric Cacciatore sits down with the people who actually run the show in the world of food service. Restaurant Unstoppable with Eric Cacciatore is built on conversations with established restaurateurs and seasoned professionals who have navigated the intense realities of the industry. Twice a week, these interviews dig past the surface, focusing on the tangible details of leadership, team management, and effective marketing that separate a thriving venue from a struggling one. You’ll hear firsthand accounts of what worked, what didn’t, and the often-overlooked decisions that shape a restaurant's path. This podcast serves as a direct line to collective experience, whether you're dreaming of your first opening or steering a multi-location group. The dialogue is practical, centered on the daily grind and long-term strategy needed to build something lasting. For anyone invested in the business of hospitality, these regular episodes compile a vital resource, turning shared insights into actionable knowledge for your own journey.
Author: Language: English Episodes: 100

Official website RSS
instagramyoutubetiktokspotify
Restaurant Unstoppable with Eric Cacciatore
Podcast Episodes
1179: Sean Lyons, Partner at Up Hospitality Partners [not-audio_url] [/not-audio_url]

Duration: 2:14:01
Sean Lyons is a Partner at Up Hospitality Partners in Nashville. Sean got his first job in a restaurant when he was 13 at a Spanish restaurant in Chicago. At this early age, he knew he wanted to own a restaurant one day.…
1178: Profit First Money Management for Restaurants with Kasey Anton [not-audio_url] [/not-audio_url]

Duration: 56:24
Kasey Anton is the founder of Spark Business Consulting and a former restaurateur. She is one of the only, if not THE only, Certified Profit First Professionals with extensive restaurant ownership experience. Kasey Anton…
1177: Ronald Hsu & Aaron Phillips, Chef/Partners of Lazy Betty [not-audio_url] [/not-audio_url]

Duration: 1:27:09
Ronald Hsu and Aaron Phillips are Chef/Partners of Lazy Betty in Atlanta, GA. Ronald and Aaron met while working together at La Bernadin in NYC in 2009. They decided to work together and opened Lazy Betty in Atlanta in 2…
1176: Must-Have Profit Systems with Fred Langley, Pt. 4: Training [not-audio_url] [/not-audio_url]

Duration: 1:20:14
Fred Langley is the CEO of Restaurant Systems Pro. Fred got his first job in the restaurant industry at the age of 12 as a dishwasher. He worked his way up the ranks and became a restaurateur, opening his first restauran…
1174: Must-Have Profit Systems with Fred Langley, Pt. 3: Labor [not-audio_url] [/not-audio_url]

Duration: 1:16:52
Fred Langley is the CEO of Restaurant Systems Pro. Fred got his first job in the restaurant industry at the age of 12 as a dishwasher. He worked his way up the ranks and became a restaurateur, opening his first restauran…
1173: Amir Mostafavi, Founder and CEO of South Block [not-audio_url] [/not-audio_url]

Duration: 2:21:11
Amir Mostafavi is the Founder and CEO of South Block. Amir went to school for graphic design and marketing and soon after graduating decided he wanted to open a juice bar instead. In 2004, he opened his first juice bar t…

«1...678910