418: #metoo in the restaurant industry with Kate Edwards

418: #metoo in the restaurant industry with Kate Edwards

Author: Inspiring interviews with todays most successful restaurateurs 2-days a wee December 27, 2017 Duration: 56:15

In this episode with Kate Edwards, we discuss 1) The unaware customer service rep: folks in open kitchens who are now customer-facing and have to deliver some sort of customer service. 2) How being decent to your fellow man is more powerful and actionable than trying to be amazing. 3) #metoo in the restaurant business and how to handle being sexually... harassed. 

Throughout her 30 years in the service industry, Kate has learned first-hand how to manage high volume and high standards, as well as how to fix operations that were poorly managed or on their way out. With the mission to bring excellent service to patrons of the service industry, Kate launched her full-service hospitality consulting business in 2007. In addition to being an instructor and writing for many publications, Kate is the author of Hello: and Every Little Thing That Matters.


Eric Cacciatore sits down with the people who actually run the show in the world of food service. Restaurant Unstoppable with Eric Cacciatore is built on conversations with established restaurateurs and seasoned professionals who have navigated the intense realities of the industry. Twice a week, these interviews dig past the surface, focusing on the tangible details of leadership, team management, and effective marketing that separate a thriving venue from a struggling one. You’ll hear firsthand accounts of what worked, what didn’t, and the often-overlooked decisions that shape a restaurant's path. This podcast serves as a direct line to collective experience, whether you're dreaming of your first opening or steering a multi-location group. The dialogue is practical, centered on the daily grind and long-term strategy needed to build something lasting. For anyone invested in the business of hospitality, these regular episodes compile a vital resource, turning shared insights into actionable knowledge for your own journey.
Author: Language: English Episodes: 1000

Restaurant Unstoppable with Eric Cacciatore
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