Hailing from North Andover, MA Matty Bailey got his start in the industry as a line cook. He would go on to Columbus Hospitality Group and Garrett Harker's family of restaurants. It was at Row 34 where Matty met his to be partner, Kristopher Crowell, and realized something in the draught systems world had to change. In 2016 Modern Draught was born.
Show notes…
Favorite success quote or mantra:
"Perfect will do just fine."
In this episode with Matty Bailey, we discuss:
- How individuals with dyslexia seem to excel in the restaurant industry and why that may be.
- How the customer is not always right.
- How taking time to educate and care for your guest is real hospitality.
- How to weave education into your culture.
- The story behind how Bailey and his partner started Modern Draught.
- Why it is better to admit what you don't know, instead of pretending you know everything.
- Why it is more important than ever to have clean draught system.
- How to maintain a clean draft system.
- Get familiar with the hardware. Make sure you know the name of all the parts (couplers, faucets, ect.)
- Clean the whole system, not just the lines.
- Avoid brass in your system. Go for stainless steel. It will help minimize foaming.
- Foam is manageable. Don't dump it. Fix it. It can be as easy as adjusting the pressure.
Resources Mentioned:
Today's sponsor:
EthicsSuite.com -provide a safe, secure, simple and anonymous communication channel between you and your employees to help you protect your hard-earned reputation and assets. Demonstrate to your team that you are committed to providing a workplace that operates with the highest ethical standards. Staying informed about important issues will help you resolve them internally before they spiral into larger, costly, or public problems.
Cashflowtool.com A simple powerful and predictive cash flow companion for Qickbooks. Simple, because it requires no data entry, is always up to do and works on any device, anywhere. Powerful, because with it's built-in cash flow calendar, activitiy feed and anomaly detector, you instantly know all aspects of your cash flow with no surprises. Predictive, because you'll know your cash flow today and anticipate it tomorrow.
Contact info:
moderndraught.com
info@moderndraught.com
(857) 278-2005
Thanks for listening!
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Huge thanks to Matty Bailey for joining me for another awesome episode. Until next time!
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