662: Oliver Ridgeway on Do it Nice or Do it Twice

662: Oliver Ridgeway on Do it Nice or Do it Twice

Author: Inspiring interviews with todays most successful restaurateurs 2-days a wee October 28, 2019 Duration: 1:20:37

Chef Oliver Ridgeway, was born and raised in Sussex, England. For Ridgeway, life in the kitchen began in his father's restaurant, where his own passion began to emerge. After studying cooking at Crawley College, Ridgeway worked in multiple hotels and even a cruise ship before landing in U.S. where he held multiple chef positions and even cooked for VIP's during the Olympics. In 2011 Ridgeway made the move Sacramento where he took the Executive Chef Role at Grange Restaurant & Bar, and Camden Spit & Larder in 2018.

 

Show notes…

Favorite success quote or mantra:

  • "Do it nice or do it twice."

In today's episode with Oliver Ridgeway we will discuss:

  • Born into the industry and staying with it
  • Traveling there ENTIRE world and what you learn
  • Cutting your teeth on a cruise ship kitchen
  • Hotel kitchens
  • Airport restaurant kitchens
  • The importance of world travel
  • The importance of connections
  • Working as a chef at the olympics
  • You have to give a shit
  • Standards, expectations, and aiming points for your team
  • Accountability
  • Keep your ego and temper in check
  • How to let team members go during hard financial times
  • You don't know everything so surround yourself with people who know things you don't
  • Resentment in the industry

Today's sponsor:

BentoBox empowers restaurants to own their presence, profits and relationships. The hospitality platform disrupts third-party services that come between the restaurant and the guest. BentoBox puts the restaurant first and offers tools that drive high-margin revenue directly through the restaurant's website. BentoBox is trusted and loved by over 5,000 restaurants worldwide including Union Square Hospitality Group, Eleven Madison Park, Gramercy Tavern, Lilia and more.

 

Gusto offers modern, easy payroll, benefits, and HR to small businesses across the country — they were even named best online payroll by PCMag. And as a listener, you'll get three months free when you run your first payroll. Sign up and give it a try at Gusto.com/unstoppable

 

Knowledge bombs

  1. Which "it factor" habit, trait, or characteristic you believe most contributes to your success?
    • Leading by example
  2. What is your biggest weakness?
    • Addressing the issue of team members who try hard but it isn't hard enough
  3. What's one question you ask or thing you look for during an interview?
    • What makes you happy? What drives you?
  4. What's a current challenge? How are you dealing with it?
    • Telling good people that they aren't good enough
  5. Share one code of conduct or behavior you teach your team.
    • Working with efficiency and urgency
  6. What is one uncommon standard of service you teach your staff?
    • Making "no" sound like "yes"
  7. What's one book we must read to become a better person or restaurant owner?
  8. What's the one thing you feel restaurateurs don't know well enough or do often enough?
    • Look at the long road rather than just the immediate
  9. What's one piece of technology you've adopted within your four walls restaurant and how has it influence operations?
  10. If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be?
    • Be kind
    • Cook from the heart
    • Do it nice or do it twice

Contact info:

Camden Spit & Larder website

Thanks for listening!

Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below!

If you enjoyed this episode, please share it using the social media buttons you see at the top of the post.

Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them.

And finally, don't forget to subscribe to the show on iTunes to get automatic updates.

Huge thanks to Oliver Ridgeway for joining me for another awesome episode. Until next time!

 

Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!

Eric Cacciatore sits down with the people who actually run the show in the world of food service. Restaurant Unstoppable with Eric Cacciatore is built on conversations with established restaurateurs and seasoned professionals who have navigated the intense realities of the industry. Twice a week, these interviews dig past the surface, focusing on the tangible details of leadership, team management, and effective marketing that separate a thriving venue from a struggling one. You’ll hear firsthand accounts of what worked, what didn’t, and the often-overlooked decisions that shape a restaurant's path. This podcast serves as a direct line to collective experience, whether you're dreaming of your first opening or steering a multi-location group. The dialogue is practical, centered on the daily grind and long-term strategy needed to build something lasting. For anyone invested in the business of hospitality, these regular episodes compile a vital resource, turning shared insights into actionable knowledge for your own journey.
Author: Language: English Episodes: 1000

Restaurant Unstoppable with Eric Cacciatore
Podcast Episodes
1048: Timirie Shibley Co-Owner & Co-Creator of Doo-Dah Diner [not-audio_url] [/not-audio_url]

Duration: 1:57:09
Timirie Shibley is the Co-Owner and Co-Creator (along with her husband, Patrick) of Doo-Dah Diner in Wichita, KS. Timbre has been a foodie since the age of 2. She worked in sales and customer service for many years until…
1047: Sam Fore Chef/Owner Tuk Tuk Sri Lankan Bites [not-audio_url] [/not-audio_url]

Duration: 2:11:52
Sam Fore is the chef and Owner of Tuk Tuk Sri Lankan Bites and Tuk Tuk Snack Shop. Sam went to school for marketing and studied consumer behavior. She did web design for Boston restaurants, including those owned by past…
1046: Johnny Zela COO of Condado Tacos [not-audio_url] [/not-audio_url]

Duration: 1:59:13
Johnny Zela is a the COO of Condado Tacos and an employee since DAY ONE! Johnny began his restaurant career in 1995 as a 15 y/o dishwasher in his hometown of Chicago. After high school he joined the US Navy and was a shi…
1045: Chris Artinian President and CEO of Condado Tacos [not-audio_url] [/not-audio_url]

Duration: 2:06:07
Chris Artinian began selling insurance and investments out of school. He soon realized that career wasn't for him and he landed a job at Morton Steakhouse and the bottom of the restaurant's ladder. He soon climbed up the…
1044: Sangeeta Lakhani Co-Founder & Executive Director at Service! [not-audio_url] [/not-audio_url]

Duration: 2:12:52
Sangeeta Lakhani is the Co-Founder and Executive Director at Service! Sangeeta moved to the US from India just before she turned 17. She tried her hand at art school and eventually landed on culinary school. Neither path…
1042: Jim Tselikis Co-Founder of Cousins Maine Lobster [not-audio_url] [/not-audio_url]

Duration: 2:07:57
Jim Tseleikis is the co-Founder of Cousins Maine Lobster. Jim graduated college in 2008 and went into sales, specializing in medical device sales for about 4 years. While visiting his cousin in LA, the two men conjured u…
1041: Ray Villaman President and CEO of Tahoe Restaurant Group [not-audio_url] [/not-audio_url]

Duration: 2:25:25
Ray Villaman is the President and CEO of Tahoe Restaurant Group. Ray got his start in the industry at a young age as a busser, soon moving on to waiter and then bar tender. He eventually took a job after college at Calif…