689: Chris Schultz ARCHIVED-Scaling Culture

689: Chris Schultz ARCHIVED-Scaling Culture

Author: Inspiring interviews with todays most successful restaurateurs 2-days a wee February 3, 2020 Duration: 1:09:43

This is a REPEAT EPISODE!! One thing I'd like to do going into the future is to build on my pre-existing relationships. Who were some of our best guests? Where are they now? Let's get them back on the show and continue learning. Chris Schultz is absolutely one of those standout guests. Today, I'm bringing to you his original interview so you can get caught up because on Thursday we're bringing him back!

Here is a link to the original: https://restaurantunstoppable.com/chris-schultz-mod-pizza/

At the time of this interview, Chris Schultz had spent 15 years with the Starbucks Management and Leadership team before joining MOD Pizza, aka the MOD Squad in 2009. Then Chris helped MOD Pizza Scale from 1 location to 100 locations by 2016.  The driving force behind MOD has been their philosophy of putting their people first. Today Schultz holds the title of Senior Vice President of Operations.

In this episode we will discuss Team importance. Everyone on your team is equally important to getting the job done: no star players. Not worrying about who gets the credit and just focusing on getting the job done. You have to believe in your team. Culture-driven organizations. Failure is not an option. Growing big while remaining small. Move slowly. Make sure you have the confidence to go being before you try to grow. The customers need to want to go back to your restaurant. Customers need to feel comfortable. Being a part of a company that stands for more than just profits. Everyone deserves a second chance.

Calls to ACTION!!!

 

Show notes…

Favorite Success Quote or Mantra.

"It is amazing what you accomplish when you do not care who gets the credit." -Harry Truman

Today's Sponsor

BentoBox empowers restaurants to own their presence, profits and relationships. The hospitality platform disrupts third-party services that come between the restaurant and the guest. BentoBox puts the restaurant first and offers tools that drive high-margin revenue directly through the restaurant's website. BentoBox is trusted and loved by over 5,000 restaurants worldwide including Union Square Hospitality Group, Eleven Madison Park, Gramercy Tavern, Lilia and more.

Gusto offers modern, easy payroll, benefits, and HR to small businesses across the country — they were even named best online payroll by PCMag. And as a listener, you'll get three months free when you run your first payroll. Sign up and give it a try at Gusto.com/unstoppable

MarginEdge is the only restaurant management system to combine automatic invoice processing with POS and accounting integrations, improving financial performance, visibility, and efficiency. It all starts with snapping a photo of invoices with your smartphone. We take it from there – every line item and every handwritten note is captured. We then integrate with your POS, so each day you know everything you bought and everything you sold. We create a rolling P&L with drill-down capability and it flows effortlessly to your Accounting System of choice. For 50% off your first year. Go to me.marginedge.com/unstoppable

 

Thanks for Listening!

Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below!

If you enjoyed this episode, please share it using the social media buttons you see at the top of the post.

Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them.

And finally, don't forget to subscribe to the show on iTunes to get automatic updates.

Huge thanks to Chris Schultz for joinin


Eric Cacciatore sits down with the people who actually run the show in the world of food service. Restaurant Unstoppable with Eric Cacciatore is built on conversations with established restaurateurs and seasoned professionals who have navigated the intense realities of the industry. Twice a week, these interviews dig past the surface, focusing on the tangible details of leadership, team management, and effective marketing that separate a thriving venue from a struggling one. You’ll hear firsthand accounts of what worked, what didn’t, and the often-overlooked decisions that shape a restaurant's path. This podcast serves as a direct line to collective experience, whether you're dreaming of your first opening or steering a multi-location group. The dialogue is practical, centered on the daily grind and long-term strategy needed to build something lasting. For anyone invested in the business of hospitality, these regular episodes compile a vital resource, turning shared insights into actionable knowledge for your own journey.
Author: Language: English Episodes: 1000

Restaurant Unstoppable with Eric Cacciatore
Podcast Episodes
1168: FOH Layout Engineering Workshop with Stephani Robson, Pt. 3 [not-audio_url] [/not-audio_url]

Duration: 1:18:05
Today's guest is Emeritus Faculty of The Hotel School of Cornell University, Stephani Robson. Until her recent retirement, Dr. Stephani Robson was a member of the faculty at the Cornell University School of Hotel Adminis…
1167: Nick Yee, Partner and COO of Bean Restaurant Group [not-audio_url] [/not-audio_url]

Duration: 1:42:39
Nick Yee is the COO and Partner at Bean Restaurant Group. Nick grew up in the industry in his parents' restaurants in western Massachusetts alongside his siblings. He got a business degree and worked as a claims adjuster…
1166: FOH Layout Engineering Workshop with Stephani Robson, Pt. 2 [not-audio_url] [/not-audio_url]

Duration: 1:03:09
Today's guest is Emeritus Faculty of The Hotel School of Cornell University, Stephani Robson. Until her recent retirement, Dr. Stephani Robson was a member of the faculty at the Cornell University School of Hotel Adminis…
1165: Scott Lawton, Co-Founder, former CEO, and Chairman at Bartaco [not-audio_url] [/not-audio_url]

Duration: 1:48:37
Scott Lawton is a Co-Founder, former CEO, and Chairman at Bartaco. We have previously featured Andy Pforzheimer, co-founder of Bartaco (episode #829), and Anthony Valleta, President of Bartaco (episode #976) on Restauran…
1164: FOH Layout Engineering Workshop with Stephani Robson, Pt. 1 [not-audio_url] [/not-audio_url]

Duration: 1:22:43
Today's guest is Emeritus Faculty of The Hotel School of Cornell University, Stephani Robson. Until her recent retirement, Dr. Stephani Robson was a member of the faculty at the Cornell University School of Hotel Adminis…
1161: Tom Boucher, CEO and owner of Great NH Restaurants [not-audio_url] [/not-audio_url]

Duration: 1:53:09
Tom Boucher is the CEO and Owner of Great NH Restaurants. Tom was previously on the show for episode 108 back in 2015. Tom became the CEO of Great NH Restaurants in 2004 and bought out the then owners in 2007 to become a…
1159: Tom Barthelmes, Chef and Co-Owner of Finestkind [not-audio_url] [/not-audio_url]

Duration: 1:58:58
Tom Barthelmes is the Chef and Co-Owner of Finestkind in Saco, Maine. Tom grew up in New Hampshire and knew he wanted to be a chef in his very early teens. He attended the Culinary Institute of America in NY. In school h…