Customer Loyalty is Dead: Andrew Busby, Forbes & BBC Retail Analyst

Behind every online store is a story, and Retales: E-Commerce Growth Stories pulls up a chair to hear them told directly by the founders themselves. Produced by Brightpearl Podcasts, this series moves beyond theory to explore the real, often messy, human experiences of building a digital business. You’ll hear from a diverse range of voices across the technology and entrepreneurship landscape, from those running their first Shopify store out of a garage to leaders steering established multinational brands. Each conversation digs into the pivotal moments-the unexpected hurdles, the breakthrough ideas, and the strategic decisions that actually moved the needle. This isn't about polished success narratives; it's about the candid discussions that reveal how these retailers adapt to economic shifts, leverage new tools, and find their unique path to growth. Tune in for a genuine look at the resilience and innovation driving today's e-commerce world, one story at a time.