130. Balancing Customer and Employee Needs

130. Balancing Customer and Employee Needs

Author: Brian Harding September 5, 2023 Duration: 19:46

Today, I’m going to walk you through a conversation that made my life as a business owner, a manager, and a salesman much easier than perhaps any other

Why did it make my life easier?

Because we got out in front of a topic that most of us avoid, while simultaneously spending countless hours addressing   

Tune in to see what I mean!


Are you ready to solve the most immediate problems in your company?

Is it time for you to learn the strategies to grow and scale your business so you can have both the money and time you dream of?

Are you tired of feeling alone, and wish you could be around other business owners who will 'get you' and understand exactly what you are going through?

If so, come check out my Service Business Academy membership, where you can ask about, and we will immediately solve, the most pressing problems you are facing RIGHT NOW.

Plus, you’ll be part of a group of people who know exactly what you are going through in a way that even your family can’t quite understand.

To get the Zoom and other details, just send a quick, introductory email to hello@serviceindustrysuccess.com with the word 'group' in the subject.


Brian Harding has spent years in the trenches of service businesses, and in Service Industry Success, he turns that hard-won knowledge into practical advice you can use right away. This isn't about abstract theory; it's a direct conversation focused on the real-world hurdles facing owners and managers in fields like contracting, auto repair, IT, accounting, and other B2B services. Each episode digs into the specifics of running that type of operation, whether you're figuring out how to grow without burning out, learning to delegate effectively, or navigating tricky situations with customers and team members. Brian covers the full spectrum, from daily processes to long-term strategy, offering actionable tactics drawn directly from his experience. The Service Industry Success podcast feels like getting candid advice from a seasoned mentor who understands exactly the pressure points in your business. You'll find a clear-eyed look at common pitfalls and straightforward ideas for building a more resilient and profitable company, all tailored to the unique rhythms and demands of service-based work.
Author: Language: English Episodes: 100

Service Industry Success
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