148. What is Leadership?

148. What is Leadership?

Author: Brian Harding January 9, 2024 Duration: 22:40

Next to religion (AKA the bible) and sales, there are perhaps more books written about leadership than any other topic.

But what is leadership?

Tune in and I’ll tell you how I define it.

Get more at: 

https://www.serviceindustrysuccess.com


Brian Harding has spent years in the trenches of service businesses, and in Service Industry Success, he turns that hard-won knowledge into practical advice you can use right away. This isn't about abstract theory; it's a direct conversation focused on the real-world hurdles facing owners and managers in fields like contracting, auto repair, IT, accounting, and other B2B services. Each episode digs into the specifics of running that type of operation, whether you're figuring out how to grow without burning out, learning to delegate effectively, or navigating tricky situations with customers and team members. Brian covers the full spectrum, from daily processes to long-term strategy, offering actionable tactics drawn directly from his experience. The Service Industry Success podcast feels like getting candid advice from a seasoned mentor who understands exactly the pressure points in your business. You'll find a clear-eyed look at common pitfalls and straightforward ideas for building a more resilient and profitable company, all tailored to the unique rhythms and demands of service-based work.
Author: Language: English Episodes: 100

Service Industry Success
Podcast Episodes
180. Training Guidelines, Tips, and Suggestions - Part Two [not-audio_url] [/not-audio_url]

Duration: 14:07
Training is crucial for performance, improvement, and cohesiveness. It’s also one of the most expensive investments we will make.Getting it right can make a massive positive impact on our business.And when we don’t see m…
179. Training Guidelines, Tips, and Suggestions - Part One [not-audio_url] [/not-audio_url]

Duration: 16:32
Training is crucial for performance, improvement, and cohesiveness. It’s also one of the most expensive investments we will make.Getting it right can make a massive positive impact on our business.And when we don’t see m…
178. A Case Study of Knowing What Our Customers Really Want [not-audio_url] [/not-audio_url]

Duration: 13:00
Recently I was at a bowling alley for a very large business networking event.The owner of that bowling alley perfectly demonstrated the clarity and understanding of his customers that is hard for many of us to attain.Tun…
177. Is it Time to Consider Staffing Upgrades? [not-audio_url] [/not-audio_url]

Duration: 12:56
Many industries have noticed demand softening over the last several months. So it might seem silly to be talking about hiring.But could this be a good time to look for people who would be a better fit in certain roles?Tu…
176. Why Our Managers and Supervisors Often Fail [not-audio_url] [/not-audio_url]

Duration: 19:07
You can’t build a sizable company alone.You need capable leaders to help you reach goals, meet expectations, improve, and address issues.But not all the people we promote or hire to leadership roles succeed. Today, I sha…
175. How Many Procedures Should My Company Have? [not-audio_url] [/not-audio_url]

Duration: 21:08
Anyone who has read a business book since 1992 knows that we need to document how we do things – for a wide variety of good reasons.But how many procedures is the right amount for your company?Tune in and I’ll share some…
174. How Can We Better Manage Customer Relationships? [not-audio_url] [/not-audio_url]

Duration: 20:18
It could be said that our success and fate will largely be determined by how well we manage our customer relationships.So how can we get better at this?Tune in and I’ll share some ideas that worked for us.Check out Brian…
173. How do I Address Conflict Within My Team? [not-audio_url] [/not-audio_url]

Duration: 18:05
If you’re going to have employees, eventually there will be conflict between them.How should we address, resolve, and reduce the frequency of those distractions?Stay tuned and I’ll share some tips that worked for me.Chec…
172. A Key to Determining When the Team 'Gets it' [not-audio_url] [/not-audio_url]

Duration: 19:57
Many hours can be seemingly wasted trying to drive home the same point, over and over again.It can be frustrating and maddening for us – especially when the problem persists, whether it be days or weeks later, or just a…
171.  Getting Genuine Buy-in on Customer Service Expectations [not-audio_url] [/not-audio_url]

Duration: 14:07
Sometimes it’s harder to get genuine buy in on customer service expectations than getting buy in on expectations with the technical work we do.We talk about how we must do this or that thing because it’s critical to prov…