ServiceNow Podcasts

ServiceNow Podcasts

Author: ServiceNow Community Podcasts Language: English Episodes: 100
Dive into the dynamic world of ServiceNow through the voices of those who know it best. ServiceNow Podcasts, curated by the ServiceNow Community Podcasts, isn't a single show but a rich library of conversations. Each series within this collection is hosted by different practitioners and experts, bringing you grounded discussions from a wide array of focus areas. Whether you're looking for the latest platform updates, deep dives into implementation strategies, or insights on IT service management and beyond, this podcast has a channel for you. You'll hear authentic talk about real-world applications, emerging trends, and the practical knowledge that professionals are using right now. It’s like having a direct line to the community’s collective experience. Tuning in means accessing a broad variety of topics designed to inform and educate, all framed within the context of what's happening at ServiceNow and in the ecosystems around it. For anyone working with or interested in the platform, this ongoing series of dialogues is an essential resource for staying current and connected. Find your niche, learn something new, and get the perspective only insiders can provide through these regular episodes.
Episodes
TAKEAWAY - AI Appetite Is Easy, Digestion Is Hard with Diana Wu David [not-audio_url] [/not-audio_url]

Duration: 5:03
This is the takeaway episode with Diana Wu David, Director of Futures at ServiceNow where we discuss AI adoption, the metrics and how far fewer organizations have figured out what to do with AI once it's inside the build…
EVA - A Framework for Evaluating Voice Agents by ServiceNow [not-audio_url] [/not-audio_url]

Duration: 29:37
Voice AI agent evaluation — why it's fundamentally harder than text, how cascade failures derail conversations invisibly, and ServiceNow's open-source framework to establish industry evaluation standards. Featuring real…
AI Control Tower - Governing AI at Scale with ServiceNow [not-audio_url] [/not-audio_url]

Duration: 18:33
AI governance at scale — what it means, how to do it, and what regulations you need to know now. Host Bobby Brill brings together five ServiceNow experts across two conversations for a complete 20-minute briefing on gove…
The Void Between Data and Decisions with Pete Williams [not-audio_url] [/not-audio_url]

Duration: 56:54
There's a gap at the heart of most organisations and data hasn't filled it. Pete Williams, an experienced data leader, has spent years watching companies build sophisticated data capabilities, only to see insight stall b…
TAKEAWAY - The Void Between Data and Decisions with Pete Williams [not-audio_url] [/not-audio_url]

Duration: 3:58
This is the takeaway episode with Pete Williams, an experienced data leader, who argues that organisations still make decisions along traditional vertical lines, while data sits in a horizontal layer that was never given…