Driving Transformation and Innovation at Ricoh Europe: Navigating Change, AI, and the Future of Work

Driving Transformation and Innovation at Ricoh Europe: Navigating Change, AI, and the Future of Work

Author: ServiceNow Community Podcasts November 5, 2025 Duration: 28:41

In this episode of the ServiceNow UK&I Executive Circle Podcast, host Kat Finch speaks with Nick Pearson, CIO of Ricoh Europe, about how the company has successfully evolved from a traditional manufacturer to a technology-driven services business. Nick discusses the complex macro trends impacting European organisations, from shifting business models and tightening margins to the growing need for operational agility. He reflects on Ricoh’s 20-year transformation journey, highlighting how the company has remained resilient by continually pivoting, empowering change-makers, and fostering a culture of innovation. 

The conversation explores the intersection of people and technology in driving digital transformation. Nick shares Ricoh's forward-thinking approach to AI governance and responsible innovation, alongside key themes such as: 

  • The rise of technical roles reshaping today's workplace. 
  • Building the skills and mindsets needed for a digital-first workforce. 
  • Simplifying processes and using sentiment analysis to enhance document management. 
  • Ricoh's vision to make work easier, smarter, and more human. 
  • How leadership, collaboration, and curiosity are shaping the workplace of the future. 

Tune in for a thoughtful discussion on how leadership, collaboration, and curiosity are shaping the digital workplace of the future. 

 

If you’ve got an idea for a topic, would like to propose a guest for the show or discuss any of the points raised in this episode with a ServiceNow representative, just send an email to executivecircleuki@servicenow.com  

 

And if you are not already an EXECUTIVE CIRCLE member and would like to learn more about our exclusive membership and all the benefits it brings, please visit 

See omnystudio.com/listener for privacy information.


Dive into the dynamic world of ServiceNow through the voices of those who know it best. ServiceNow Podcasts, curated by the ServiceNow Community Podcasts, isn't a single show but a rich library of conversations. Each series within this collection is hosted by different practitioners and experts, bringing you grounded discussions from a wide array of focus areas. Whether you're looking for the latest platform updates, deep dives into implementation strategies, or insights on IT service management and beyond, this podcast has a channel for you. You'll hear authentic talk about real-world applications, emerging trends, and the practical knowledge that professionals are using right now. It’s like having a direct line to the community’s collective experience. Tuning in means accessing a broad variety of topics designed to inform and educate, all framed within the context of what's happening at ServiceNow and in the ecosystems around it. For anyone working with or interested in the platform, this ongoing series of dialogues is an essential resource for staying current and connected. Find your niche, learn something new, and get the perspective only insiders can provide through these regular episodes.
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