Meet the Web Agents with Jingfei Chen

Meet the Web Agents with Jingfei Chen

Author: ServiceNow Community Podcasts October 23, 2025 Duration: 35:16

On September 30th, ServiceNow's AI Experience launched, and with it came one of the most transformative new features: Web Agents! On this week's episode of Break Point, Lauren McManamon was joined by returning guest, Jingfei Chen, to unveil how Web Agents automate tasks by navigating browser UIs like a human. Learn how this catch-all agent works, where it fits alongside APIs and RPA, and why it’s set to change how developers approach automation.

⏱️ Timestamps

  • 00:00 Introduction
  • 02:37 What ARE ServiceNow Web Agents?
  • 07:09 So, Web Agents Are Not ONLY Accessible Through Chat?
  • 09:41 How Are Web Agents Similar/Different From RPA?
  • 12:25 What Are Some Cornerstone Use Cases for Web Agents?
  • 17:19 What Are the V1 Capabilities / Limitations of Web Agents?
  • 18:47 What Are Web Agent Best Practices? 22:18 Where Can People Try Out Web Agents?
  • 23:55 What’s On the Roadmap for Web Agents? *SAFE HARBOR*
  • 27:01 How Have Priorities Changed to Meet Market Expectations?
  • 29:50 What Are Initial Customer Thoughts on Web Agents?
  • 31:11 Where Can People Provide Feedback on Web Agents?
  • 32:02 Call to Action
  • 33:57 Conclusion

🔗 Links

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Dive into the dynamic world of ServiceNow through the voices of those who know it best. ServiceNow Podcasts, curated by the ServiceNow Community Podcasts, isn't a single show but a rich library of conversations. Each series within this collection is hosted by different practitioners and experts, bringing you grounded discussions from a wide array of focus areas. Whether you're looking for the latest platform updates, deep dives into implementation strategies, or insights on IT service management and beyond, this podcast has a channel for you. You'll hear authentic talk about real-world applications, emerging trends, and the practical knowledge that professionals are using right now. It’s like having a direct line to the community’s collective experience. Tuning in means accessing a broad variety of topics designed to inform and educate, all framed within the context of what's happening at ServiceNow and in the ecosystems around it. For anyone working with or interested in the platform, this ongoing series of dialogues is an essential resource for staying current and connected. Find your niche, learn something new, and get the perspective only insiders can provide through these regular episodes.
Author: Language: en-us Episodes: 100

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