New Roles, Same Mission: Value, AI, and the Year of the Reckoning

New Roles, Same Mission: Value, AI, and the Year of the Reckoning

Author: ServiceNow Community Podcasts March 26, 2026 Duration: 22:36

AI is the New UI… But Is Anyone Getting Value?

Big summer. New roles. Same obsession with transformation.

In this episode, Pete and Kat compare notes on what happens when you step into new gigs right as AI goes from “this is cool” to “okay… but is it actually doing anything?”

They get into:

  • How AI is still, inconveniently, a people problem
  • Why “AI is the new UI” is about to stop being a slogan
  • Why most organisations don’t have an AI problem… they have a focus problem
  • And yes… the AI reckoning that’s coming when everyone looks up and goes “oh no...what have we done?”
  • A sneak peek at what’s coming at Knowledge (it’s big 👀)
  • And Pete bravely preparing for a life without proper Australian coffee (thoughts and prayers)

See omnystudio.com/listener for privacy information.


Dive into the dynamic world of ServiceNow through the voices of those who know it best. ServiceNow Podcasts, curated by the ServiceNow Community Podcasts, isn't a single show but a rich library of conversations. Each series within this collection is hosted by different practitioners and experts, bringing you grounded discussions from a wide array of focus areas. Whether you're looking for the latest platform updates, deep dives into implementation strategies, or insights on IT service management and beyond, this podcast has a channel for you. You'll hear authentic talk about real-world applications, emerging trends, and the practical knowledge that professionals are using right now. It’s like having a direct line to the community’s collective experience. Tuning in means accessing a broad variety of topics designed to inform and educate, all framed within the context of what's happening at ServiceNow and in the ecosystems around it. For anyone working with or interested in the platform, this ongoing series of dialogues is an essential resource for staying current and connected. Find your niche, learn something new, and get the perspective only insiders can provide through these regular episodes.
Author: Language: en-us Episodes: 100

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