ServiceNow University and Jayney Howson - Unlocking Talent Transformation

ServiceNow University and Jayney Howson - Unlocking Talent Transformation

Author: ServiceNow Community Podcasts July 2, 2025 Duration: 17:38

ServiceNow University and Jayney Howson - Unlocking Talent Transformation

In this episode of the podcast, host Bobby Brill interviews Jayney Howson, Senior Vice President, Global Head of Learning and Development at ServiceNow. They delve into the exciting world of ServiceNow University, a platform dedicated to talent transformation through innovative learning and development strategies. Jayney shares her journey from marketing to tech sales leadership and how she is now driving change in corporate learning to ensure equal opportunities for all. They also discuss the importance of reskilling for the future job market and the unique, personalized approach of ServiceNow University, which leverages AI to provide a gamified, engaging, and effective learning experience.

Check out ServiceNow University - https://www.servicenow.com/university/training-and-certification.html

Guest - Jayney Howson
Senior Vice President, Global Head of Learning and Development

Host - Bobby Brill

00:00 Introduction and Guest Welcome
00:25 Jayney's Career Journey
02:35 The Concept of Learning Enablement
04:02 The Importance of Reskilling
08:14 ServiceNow University Overview
13:54 Future of Learning at ServiceNow
16:47 Conclusion and Final Thoughts

ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html
ServiceNow Community: https://community.servicenow.com/community For general information about ServiceNow, visit: http://www.servicenow.com

See omnystudio.com/listener for privacy information.


Dive into the dynamic world of ServiceNow through the voices of those who know it best. ServiceNow Podcasts, curated by the ServiceNow Community Podcasts, isn't a single show but a rich library of conversations. Each series within this collection is hosted by different practitioners and experts, bringing you grounded discussions from a wide array of focus areas. Whether you're looking for the latest platform updates, deep dives into implementation strategies, or insights on IT service management and beyond, this podcast has a channel for you. You'll hear authentic talk about real-world applications, emerging trends, and the practical knowledge that professionals are using right now. It’s like having a direct line to the community’s collective experience. Tuning in means accessing a broad variety of topics designed to inform and educate, all framed within the context of what's happening at ServiceNow and in the ecosystems around it. For anyone working with or interested in the platform, this ongoing series of dialogues is an essential resource for staying current and connected. Find your niche, learn something new, and get the perspective only insiders can provide through these regular episodes.
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