TAKEAWAY - AI Governance Is Everyone's Problem (And That's Actually Good News) with Kierra Dotson

TAKEAWAY - AI Governance Is Everyone's Problem (And That's Actually Good News) with Kierra Dotson

Author: ServiceNow Community Podcasts March 27, 2026 Duration: 4:39

This is the takeaway episode with Kierra Dotson where she argues that the chasm between ambitious AI strategy and messy technical reality exists precisely because we've made governance someone else's problem. 

See omnystudio.com/listener for privacy information.


Dive into the dynamic world of ServiceNow through the voices of those who know it best. ServiceNow Podcasts, curated by the ServiceNow Community Podcasts, isn't a single show but a rich library of conversations. Each series within this collection is hosted by different practitioners and experts, bringing you grounded discussions from a wide array of focus areas. Whether you're looking for the latest platform updates, deep dives into implementation strategies, or insights on IT service management and beyond, this podcast has a channel for you. You'll hear authentic talk about real-world applications, emerging trends, and the practical knowledge that professionals are using right now. It’s like having a direct line to the community’s collective experience. Tuning in means accessing a broad variety of topics designed to inform and educate, all framed within the context of what's happening at ServiceNow and in the ecosystems around it. For anyone working with or interested in the platform, this ongoing series of dialogues is an essential resource for staying current and connected. Find your niche, learn something new, and get the perspective only insiders can provide through these regular episodes.
Author: Language: en-us Episodes: 100

ServiceNow Podcasts
Podcast Episodes
AI Appetite Is Easy, Digestion Is Hard with Diana Wu David [not-audio_url] [/not-audio_url]

Duration: 53:51
Everybody wants AI. AI adoption conversations are dominated by tools, models, and metrics. Far fewer organizations have figured out what to do with it once it's inside the building. The harder question, one that most lea…
EVA - A Framework for Evaluating Voice Agents by ServiceNow [not-audio_url] [/not-audio_url]

Duration: 29:37
Voice AI agent evaluation — why it's fundamentally harder than text, how cascade failures derail conversations invisibly, and ServiceNow's open-source framework to establish industry evaluation standards. Featuring real…