Understanding Agentic AI with Rita Castillo

Understanding Agentic AI with Rita Castillo

Author: ServiceNow Community Podcasts August 5, 2025 Duration: 27:17

Understanding Agentic AI with Rita Castillo In this episode of the podcast, we dive into the fascinating world of Agentic AI with Rita Castillo, VP, Design – AI Platform Experiences. Rita illuminates how AI is becoming seamlessly woven into our daily routines, elevating automation and tackling intricate challenges. Rita deconstructs the shift from deterministic workflows to agentic systems, which can independently manage tasks while upholding ethical and security standards. We uncover the capabilities of Now Assist, the orchestrator, and specialized AI agents that unite to deliver tailored, effective, and reliable solutions. Rita also delves into the future potential of AI to unleash human creativity and propel business metamorphosis. Check out this episode for a profound dialogue on the transformative influence of AI in our professional and personal spheres.

Guest - Rita Castillo, VP, Design – AI Platform Experiences
Host - Bobby Brill

00:00 Introduction and Guest Welcome
03:15 Introduction to Agentic AI
05:11 Examples and Applications of Agentic AI
08:12 Autonomy in AI Systems
11:12 Deterministic Workflows and AI Learning
13:16 AI Agents and Orchestrators
17:56 Future of Agentic AI and Ethical Considerations
23:56 Large Scale Applications and Business Transformation
26:37 Conclusion and Final Thoughts

ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html
ServiceNow Community: https://community.servicenow.com/community
For general information about ServiceNow, visit: http://www.servicenow.com

See omnystudio.com/listener for privacy information.


Dive into the dynamic world of ServiceNow through the voices of those who know it best. ServiceNow Podcasts, curated by the ServiceNow Community Podcasts, isn't a single show but a rich library of conversations. Each series within this collection is hosted by different practitioners and experts, bringing you grounded discussions from a wide array of focus areas. Whether you're looking for the latest platform updates, deep dives into implementation strategies, or insights on IT service management and beyond, this podcast has a channel for you. You'll hear authentic talk about real-world applications, emerging trends, and the practical knowledge that professionals are using right now. It’s like having a direct line to the community’s collective experience. Tuning in means accessing a broad variety of topics designed to inform and educate, all framed within the context of what's happening at ServiceNow and in the ecosystems around it. For anyone working with or interested in the platform, this ongoing series of dialogues is an essential resource for staying current and connected. Find your niche, learn something new, and get the perspective only insiders can provide through these regular episodes.
Author: Language: en-us Episodes: 100

ServiceNow Podcasts
Podcast Episodes
A Career Conversation with Dharti Shah [not-audio_url] [/not-audio_url]

Duration: 42:26
In this Community Week special, host Lauren McManamon is joined by fellow advocate Kristy Merriam and guest Dharti Shah, a Certified Technical Architect, to discuss the intersection of career, community, and parenting. F…
CIOs, It’s Time for a Tech Debt Intervention (Caleb Hammer Style) [not-audio_url] [/not-audio_url]

Duration: 19:40
If Caleb Hammer hosted a show for CIOs, this would be the episode. 💥 Kat and Pete sit down to deliver the roast every IT leader needs - unpacking how technical debt quietly drains innovation, creates risk exposure, and c…
Season 10 Premiere: Juan and Tim revisit 5+ years of Data [not-audio_url] [/not-audio_url]

Duration: 1:01:37
After 5 years of doing the podcast, time to revisit the past. Juan and Tim look at where this all started, how we are making progress in data, and where is history repeating itself. Listen for some #HonestNoBS takes abou…
RaptorDB in Full Flight with Luis Carril and Thomas Richter [not-audio_url] [/not-audio_url]

Duration: 51:54
This episode's co-host, Laszlo Balla, and Lauren McManamon sat down with Thomas Richter and Luis Caroll to unpack RaptorDB: the new database technology powering ServiceNow’s future. They shared the story from startup roo…
Meet the Web Agents with Jingfei Chen [not-audio_url] [/not-audio_url]

Duration: 35:16
On September 30th, ServiceNow's AI Experience launched, and with it came one of the most transformative new features: Web Agents! On this week's episode of Break Point, Lauren McManamon was joined by returning guest, Jin…
You Can’t Buy Transformation: Why Toxic Leadership Kills Great Tech [not-audio_url] [/not-audio_url]

Duration: 19:49
You can buy the best platform, hire the best consultants, and build the best plan - but if your leadership is flaky and your culture is toxic, all you’ve upgraded is your failure rate. In this episode of The Change Agent…
Your Guide to Hacktoberfest 2025 [not-audio_url] [/not-audio_url]

Duration: 41:33
In this Advocate-only special, Lauren is joined by fellow team members, Earl Duque and Laszlo Balla, to dive deep into the big, upcoming month-long event: HACKTOBERFEST! From the history of ServiceNow's involvement to wh…
New Accessibility Tools and Updates with Dr. Alaina Beaver [not-audio_url] [/not-audio_url]

Duration: 22:52
Dr. Alaina Beaver, ServiceNow's Global Head of Accessibility, is our guest on the podcast to discuss the latest developments in accessibility. Dr. Beaver explains that the world of accessibility is constantly evolving, a…