Can AI be empathetic? Reinventing client experiences

Can AI be empathetic? Reinventing client experiences

Author: Pushkin Industries and iHeartPodcasts May 27, 2021 Duration: 31:50

In a time that’s been challenging for everyone, perhaps no other industry has been hit harder than healthcare. Anthem, one of America’s leading health benefits companies, needed to be ready to answer member questions at a moment’s notice. In this episode of Smart Talks, Malcolm talks to Anil Bhatt, Senior Vice President and CTO of Anthem, and Glenn Finch, Managing Partner of Global Business Services at IBM, about how AI is helping people interact with healthcare in a whole new way.

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Malcolm Gladwell, the author and host of Revisionist History, brings his signature curiosity to Smart Talks with IBM. This isn't a typical tech industry panel discussion. Instead, Gladwell sits down with genuine visionaries-the people who are practically and creatively applying advanced technology within their companies to drive meaningful change. The conversations go beyond theory, focusing on real-world applications that are actively transforming entire industries. Produced by Pushkin Industries and iHeartPodcasts, this podcast lives at the intersection of technology, business, and science, examining how innovation actually works on the ground. For this season, the format takes an engaging turn as the show hits the road, leaving the studio behind. Listeners will accompany Gladwell as he explores how specific IBM clients are implementing artificial intelligence to fundamentally alter their operations. It’s a fresh look behind the curtain of modern enterprise, offering a grounded perspective on the promises and challenges of AI. Each episode provides a nuanced case study, revealing the human decisions and strategic thinking behind technological adoption. You'll hear firsthand accounts of problems being solved and new opportunities being unlocked, all through Gladwell’s insightful and probing dialogue. The result is a series that feels both timely and substantive, demystifying complex topics through the lens of tangible business stories. Tune in for thoughtful, in-depth conversations that connect technological capability with tangible human and organizational outcomes.
Author: Language: en-us Episodes: 53

Smart Talks with IBM
Podcast Episodes
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