Salesforce & IBM: Revolutionizing Experiences with Generative AI

Salesforce & IBM: Revolutionizing Experiences with Generative AI

Author: Pushkin Industries and iHeartPodcasts November 28, 2023 Duration: 39:45

The capabilities of artificial intelligence are increasing at a breakneck speed. Companies must leverage generative AI to transform everyday customer and employee experiences. In this episode of Smart Talks with IBM, Jacob Goldstein sits down with Susan Emerson, Senior Vice President of Product: AI, Analytics & Data at Salesforce & Matthew Candy, Global Managing Partner of Generative AI at IBM Consulting. 

They chat about the latest evolution of the two tech innovators’ decades-long relationship, explore the opportunity AI presents for customer experiences, and break down how better experiences will remove friction for all.

Visit us at: ibm.com/smartalks

Read more about elevating experiences in the CEO’s Guide to Generative AI from the IBM Institute for Business Value.

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Malcolm Gladwell, the author and host of Revisionist History, brings his signature curiosity to Smart Talks with IBM. This isn't a typical tech industry panel discussion. Instead, Gladwell sits down with genuine visionaries-the people who are practically and creatively applying advanced technology within their companies to drive meaningful change. The conversations go beyond theory, focusing on real-world applications that are actively transforming entire industries. Produced by Pushkin Industries and iHeartPodcasts, this podcast lives at the intersection of technology, business, and science, examining how innovation actually works on the ground. For this season, the format takes an engaging turn as the show hits the road, leaving the studio behind. Listeners will accompany Gladwell as he explores how specific IBM clients are implementing artificial intelligence to fundamentally alter their operations. It’s a fresh look behind the curtain of modern enterprise, offering a grounded perspective on the promises and challenges of AI. Each episode provides a nuanced case study, revealing the human decisions and strategic thinking behind technological adoption. You'll hear firsthand accounts of problems being solved and new opportunities being unlocked, all through Gladwell’s insightful and probing dialogue. The result is a series that feels both timely and substantive, demystifying complex topics through the lens of tangible business stories. Tune in for thoughtful, in-depth conversations that connect technological capability with tangible human and organizational outcomes.
Author: Language: en-us Episodes: 53

Smart Talks with IBM
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