How to Turn Conversations Into Clients Using DMs | Behind the Brand with ManyChat

How to Turn Conversations Into Clients Using DMs | Behind the Brand with ManyChat

Author: Michelle Thames May 6, 2026 Duration: 33:11
In this episode of Social Media Decoded, Michelle Thames sits down with Mady Lanni and Sarah Gavilla from ManyChat to discuss how brands and entrepreneurs can turn conversations into clients using social media, DMs, and automation. They break down what’s actually working right now in digital marketing, audience growth, and conversion strategy.

Ever feel like the rules of social media are written in a language you don't quite speak? Social Media Decoded translates the noise into a clear plan. Michelle Thames, a marketing expert who understands the grind of building something from scratch, hosts these conversations. She moves past theory to focus on the practical moves that actually change things-how a piece of content can attract a dream client, or how to tweak a profile so it starts working for you. Each episode feels like a focused workshop, whether she's dissecting a platform's algorithm, walking through a content marketing funnel, or sharing a story from an entrepreneur who turned followers into a sustainable business. This isn't about viral moments; it's about building a visible and viable operation online. You'll find a direct, no-fluff approach here, designed for anyone ready to move from being just a user of these platforms to becoming a strategic builder on them. For actionable steps on monetization, audience growth, and crafting a brand that resonates, this podcast serves as an essential guide.
Author: Language: en-us Episodes: 100

Social Media Decoded
Podcast Episodes
Let’s Talk Ragebait: Is It Smart Marketing or Lazy Content? [not-audio_url] [/not-audio_url]

Duration: 5:51
In this episode, Michelle Thames explores whether ragebait is a smart marketing tactic or a lazy content shortcut. She breaks down why it works, when it damages trust, and how to build visibility and authority without sa…
Social Media Manager vs Strategist: Which One Do You Actually Need? [not-audio_url] [/not-audio_url]

Duration: 9:17
In this episode, Michelle Thames breaks down the real difference between a social media manager and a strategist, and why posting without a plan often leads to wasted time and money. She explains how strategy-first think…
When You’re Forced to Slow Down, Pay Attention [not-audio_url] [/not-audio_url]

Duration: 6:49
In this episode, Michelle shares a real-time reflection after hosting her Elevate & Align retreat and being forced to slow down, revealing how pauses can bring clarity, alignment, and stronger leadership. It’s a reminder…
Building Community at Scale: Live with Eventbrite CEO Julia Hartz [not-audio_url] [/not-audio_url]

Duration: 33:07
In this live episode of Social Media Decoded, Michelle Thames sits down with Julia Hartz, CEO of Eventbrite, to explore how real-world events and community are shaping the future of visibility, connection, and growth in…